"Partial order received"

I have ordered my pool chemicals from this company for several years, have always received what I ordered. On the last order I placed with them on 26 Apr 20, I only received a partial order. I called and was told that they would get with Fedex to see what happen to the rest of my order. FedEx did give me a call and said they would look into it. They said if they don’t have the items that I would have to call In the Swiim back and request a refund for the items not received. Hopefully this company will find out what is going on with my order.

"Buyer beware! Been given the run around!"

Purchase made Sunday, been trying to cancel our order since Monday! Called Monday morning to cancel order after finding the same pool cheaper and was told we cant cancel the order since the pool was already scheduled to ship that afternoon or was on the truck already. We did not receive any shipping confirmation or tracking number. Waited till the following Wednesday for a shipping confirmation to no avail. Called that same morning and was told it has not shipped but was allocated in the warehouse to ship as soon as a truck became available. Now it is Friday after order was placed, no shipping confirmation email whatsoever. Called Friday in the morning to check status on the order and was told again that it was waiting on a truck to be picked up but the freight company told them they would not pick up until they had more products shipping close to our location before picking up. Called the company back that afternoon and requested to cancel the order again, was put on hold for many minutes and then was told since the product was allocated for shipping that the order cannot be canceled. I then requested either a full refund, a refund on shipping cost and was told to hold again, once person came back on the phone, I requested to speak to her supervisor which took awhile to connect with. Supposed supervisor immediately asked me if I was aware that they don't cancel orders. I got heated about that and was hung up on. Called back asked for a refund again and was told this time a refund request would be processed in 24 -72 business hours and after 1-5 business days I'd receive my refund...... I'll be contacting my bank and the BBB.

"Free Shipping! but $ 8.99 for handling"

Free Shipping!
Until after you make the purchase...then it's $ 8.99 for handling.

Just sneaky...never again will I use these guys.

"I placed an order online this morning…"

I placed an order online this morning and before it would place the order it took me back to step 1 and would not proceed. The item was out of my basket - so I added it again and processed my credit card order - once pushed I received Thank you for you order. Went to email - both order were place. Immediately called customer service - was told too late. My emails were 8:46 am (CST) and 8:51 am (CST). I explained this was an error online and there was no way they could not cancel a duplicate. I was on the phone for 34 minutes. The rep worked with a supervisor and I was told - too late had to receive them they were already processed. I could not return the item by policy. THIS WAS ORDERED by mistake - by the website. I was given the $10.99 off for handling and $5 off Chorine for each. Well I did not need to spend the extra money during COVID-19 this amount. I've order this chorine from AMAZON for years - I thought today when I received the SALE on your email that I would see if I could save $ - it was a $5 savings to order from you. I thought $5 would be worth it - I used my BANK card - Debit .....and now I've spent $93.57 MORE to purchase from your site. WORST Customer Service Ever!!!!

"Cant build a pool without a wall"

I ordered all items to build a pool. Everything shipped but the wall! Now I am being given the run around about getting return labels for a refund on the items that shipped. And fyi...the wall still shows available online! I will never order again!!!!

"Scam!"

Scam- didn't have pool that I ordered. Said they couldn't refund because they didn't have a vendor number. Wouldn't let me speak to a manager. Customer service said they didn't care if I filed a fraudulent report. I have to work with my credit card company to get back my $883.

"this company will not refund your…"

this company will not refund your money. I canceled the order 10 min after placing the order. They shipped it anyway and kept my money. Jerry Kooyers

"Terrible Customer Service"

So, do not buy from here. Submitted an order, and tried to cancel (before it was processed or shipped).. Basically they said "we don't accept returns" - How is it a return if the order has not been processed, and the item hasn't been packed and shipped. Terrible customer service, go elsewhere if you are looking for a company that treats their customers well. Anyway, it is not a return if I never accept delivery. Quick note as well, talk to your credit card company. They understand that it is not a "return" and there is a good chance they will do a chargeback.

"Beware!!"

Beware!!! The product I received was opened and it was used. Hard to believe they would send that out.

No customer service to follow up on.

They left a "fake" message under my complaint saying "they sent me an email to resolve issue"
Not True....no email from them.

"Ordered the Hayward Salt and Swim 3c - got the Bait and Switch"

Ordered the Hayward Salt and Swim Generator but was shipped the Replacement Cell instead. I chatted with a couple of reps on their website and was assured that it was everything that I needed to convert pool from Chlorine to Salt. The listing is under Equipment > Chlorine Generator > Inground Generators > Hayward Salt & Swim 3c Salt Chlorine Generator for $289. Got shipped the replacement Cell instead. This is the very definition of "Bait and Switch."