"Warranty on high-pressure washer"

I recently contacted Ava regarding a defective part on my high-pressure washer. In their response, Ava concluded that the damage was due to frost without making any further inquiries. However, I know this is incorrect, as the washer has been stored exclusively in a heated workshop.

Nevertheless, I am purchasing the defective part, which costs less than NOK 100. However, the shipping fee of NOK 139 for a small envelope seems excessive. While this is not a major issue, I believe Ava could have provided better service without incurring significant additional costs.

"Customer Service non existent"

Ordered a AVA Go P40 directly from them. No updates on shipping apart from a DPD link saying that they were waiting to receive the parcel. Several days later go notification that the washer was to be delivered that day. No UK phone number to speak to AVA apart from an AI type customer service bot. Once arrived, pistol grip had faulty locking mechanism. Again impossible to contact AVA. Haven't even had chance as result to try the machine. Customer service appalling.

UPDATE
AVA have since been in touch and offered to replace faulty parts or full refund. Much better and can't fault

"sustainable affordable service"

sustainable affordable service

"Powerful machine, has its faults, but worth it"

My review is based on someone with a disability, I have severe arthritis and still suffering the effects of a stroke so have weak hands and fingers so some of what I say may note be relevant to all but may matter so some.

I recently replaced my Faulty Blue Brand (2nd one) with the AVA Master P80 and a whole load of accessories. Main reason for buying the Ava brand was the reviews and the fact that they will supply parts for repair.
It's a beast, good job it's on wheels. It's quite well thought out but has its faults. The power cable is truly horrible, very stiff and a nightmare to coil up, it has no flex, they could have put a more flexible cable on. The high pressure hose is plenty long enough to do a large van but winding it up sucks, the winding handle doesn't stay put folding back in and the follow me cable reel even when locked is sloppy and moves about making the task harder when winding in the hose. The hose must to be fed onto the reel by hand. If its anything like the other steal reinforced hoses I had in the past on other brands when the rubber coating wears down from being dragged across a drive all the time you will get steel fibres cutting your hand if you try to feed it back on the reel. The tool holders are tight and awkward.

The Zero Force trigger is fantastic, I have always struggled with holding in the trigger even more so after my stroke, Changing the very usefull extending lance and other parts is easier than my Blue One that would often Jam.
I spent out on some accessories, the Foam Canon kit is a very worth while kit and very well designed if you cleaning cars its a must have however the car care kit has its limits mainly the microfibre pad holder it doesn't do well following the vehicle body, its best on flat surfaces as its not thick enough to reach into dips, however it lies flat on the lance and goes under my expedition roof rack perfectly so I can now clean the roof easier. I bought a nozzle kit and I would recommend getting this having just the Zero Force trigger and a nozzle is great for car cleaning.

Over all it's a great improvement from the yellow and blue brands, producing lots of power and I am sure less noise. Plenty of accessories and reasonable value. It has its faults but then nothing is perfect. I would recommend this brand. I would have given 4 stars but the faults are minor and mostly it's a me issue with my tied old body.

"Good quality, powerful and well designed."

I have only used the machine a handful of times, but from what I can tell so far it is good quality and powerful. Fittings and accessories work well. I’m very pleased with my purchase.

"Very well built and designed"

Very well built and designed. Does not fall over hose is guided and moves in which direction you go would highly recommend.
Customer service excellent.

"Fast and quick delivery "

Fast and quick delivery
Bought as a present and it didn’t come in a box so when it was delivered my dad saw it and knew what he was getting so no surprise

"Great company"

Quick delivery, great product, and good customer service. The beaker for the snow foam was broken when it arrived. Must have taken a knock in shipping. A new beaker and snow foam cannon was sent out without question.

Very happy!

"Great service"

Ordered part and it was here in 4 days so thank you!

"Ready to take money but not deliver…"

Ready to take money but not deliver product. Ordered two products from these guys. One delivered next day one never arrived. After chasing various times. You can only do this by email. Over two weeks later they finally acknowledged that not good service. Guess what the product is not available. So they promise refund. Fingers crossed