"Clear and easy customs import process"

Clearit makes it easy to navigate the customs paperwork process. When you have multiple shipments in progress, you have to find a way to keep track of the different ticket numbers, but as long as you know which ticket you're dealing with, things are really smooth.

"DO NOT USE"

You will absolutely regret using this broker. They have cost me LITERALLY $1,000's in incompetence and lack of communication. Just know that if you have ANY kind of issue, there is no one to speak to on the phone. You have to send messages and emails into a black hole. Takes days and days to responses.

Pro Tip: If you are using Freightos to book, just choose the option at booking that you "Have your own" Broker. When the forwarder you choose confirms the shipment, ask them to add THEIR Broker. This is the only way you can avoid them on Freightos.

Again....AVOID AT ALL COSTS. One of the worst companies that I have ever done business with.

"Very Fast and efficient"

Very Fast and efficient. Cannot complain with service. We are very pleased with the service. It was a great move to change brokers.

"Clearit made everything easy"

My questions were answered promptly and it was a pretty painless experience.

"I have used clear it many times"

I have used clear it many times. This time was very smooth and cargo was ready far in advance.

"Outstanding service!"

Ian Mira was an outstanding communicator and prepared professional! First class! Thanks so much!

"Negligent and Unprofessional"

Email support alternates between slow and completely unresponsive, and there is no way to reach someone by phone. Web portal and chat is buggy and poorly designed.

Since their platform is online and requires a degree of autonomy from the user, I thought this could be a faster, cheaper solution to traditional customs brokers. I set up a trial order, submitted all documents and waited for their team to complete document review and account verification.

Over the following days, I was asked to complete the same tasks and submit the same documents multiple times, then waiting periods of 12 hours at times before receiving email replies to simple questions. After 5 (business) days of this, I was fed up and contacted a conventional broker (Livingston International).

They were polite, communicative, and efficient. It took them only 6 hours to complete new client onboarding, account verification, and document review. Again, ClearIt failed to complete these simple tasks over 5 days.

I should note that a few of the individuals I communicated with at ClearIt did seem professional, and most (but not all) of my grievances were caused by the negligence of a customer support rep named Leo. I requested the contact information of a manager so that I could file this complaint internally instead of porting it publicly like this but I did not receive contact information of any manager. If a manager at ClearIt happens to read this, I invite you to review the email history between my company and this agent, and I believe you will see my criticism is fair. (Tickets #171964 and #171951)

"ClearitUSA Held Up My Business Operations"

I started with ClearitUSA about a month ago thinking it would help me simplify a complicated process. It did not, customer service was not helpful at all. I ended up having to find another solution. Bottom line is Clearit stalled my business operations and that just isn't acceptable.

"The rock bottom worst."

Dear Clearit,

I am writing to express my extreme disappointment and frustration with the way you have handled my case. Your recent rebuttal is not only misleading but also a blatant attempt to deflect blame and avoid taking responsibility for your actions.

From the very beginning, it was clear that you were not interested in helping me with my pro-Trump merchandise. Your actions and responses indicated a strong desire to have the stickers destroyed, despite my willingness to do whatever it took to preserve them within the boundaries of the law.

It is disheartening to see that you have chosen to blame others, such as CH Robinson and FreightRight, for your own incompetence and lack of knowledge. I have spoken with representatives from both companies, and they have made it clear that the Power of Attorney (POA) was your responsibility. Even DB Schenker confirmed that the responsibility for my merchandise lay with you.

Your claim that "everything Trump is trademarked" and that I would need permission from the trademark holder to import the goods is simply not true. While the Trump wordmark is expansive, it does not cover all merchandise, and I made it clear that I had taken the necessary steps to ensure compliance with trademark laws.

Your suggestion to redirect the merchandise to another country was not only impractical but also against US Customs regulations. Officer Smith from US Customs confirmed that the goods could only be reexported to the port of origin, which was Hong Kong.

The numerous unanswered messages and the lack of communication on your part only exacerbated the situation. It is clear that you were either negligent or malicious in your handling of my case, and it is unacceptable that you have chosen to hide behind lies and deceit.

This entire ordeal has cost me valuable time and resources, not to mention the emotional toll it has taken. As a result of your actions, I have lost five months of valuable time from the moment the goods arrived at the port of Seattle and a year of product development plus costs. This is an election year, and your actions have significantly impacted my ability to support the campaign.

In conclusion, your rebuttal is nothing more than a desperate attempt to avoid taking responsibility for your actions. It is clear that you have no regard for your clients or their businesses, and I will not stand idly by while you continue to mislead and deceive others.

We could have resolved all of this in private over email, but you refused to acknowledge your mistakes and answer emails after the merchandise was destryed.

Nice work, Clearit. Freightos isn't much better. They did nothing to help. None of their rsponses were substantive. Rumor has it that Freightos owns Clearit. If that's true, the above comments are more easily understood.

Sincerely,

Brian Edwards

DollTV

Nota bene: Clearit's website leads unsuspecting customers to believe that they have 4 and 5-star ratings on Trustpilot. They have a 3.8.

They have a 1.0 out of 5 on the BBB website. Look it up. All 1's. They can't manipulate that.

"Extremely helpful throughout process."

Extremely helpful throughout process.