"I selected to purchase letterbox…"

I selected to purchase letterbox flowers so that they would be delivered securely into the recipients letterbox. I knew the recipient would be out all day and unlikely to receive the flowers until the evening. They were left leaning up against the front door all day and the flowers were not put through the letterbox. After complaining about this to customer services I was informed they won’t always use the letterbox for delivery. So why advertise that you send letterbox flowers? Very disappointed with the delivery service and response from customer services.

"Plant"

The plant arrived damaged and they quickly replaced it together with wine and chocolate as an apology. Their customer service team acted quickly with care and communication. Would highly recommend this company to anyone.

"Poor customer service, mis-leading web interface"

Saved from one star because the product is always good. Ordered for next day delivery at 11am (only visible option on website was Royal Mail Tracked 24, despite being told that I would also have been offered a courier service as an alternative), product arrived a day late via DPD with zero communication about the changes.

Customer service hide behind a set of standard terms and conditions and state that it says on their website that Royal Mail Tracked 24 is a 1-2 day service - it doesn't say this at all, it just has a footnote suggesting that <7% of deliveries might take one day extra - other than that footnote, the entire web experience suggests you are buying a 24hr service, the clues being as follows;

1. It says 'Choose your delivery'
2. You pick a specific date/day (not a 2 date window)
3. It says '24', not '48'
4. You get an email with the delivery date (although it does say 'estimated' now that they have taken payment

Dismissed by customer services and referred to Terms and Conditions. Not disputing that they are covered legally, just feel let down and fobbed off by a company I used to trust.

"Very easy to purchase "

Very easy to purchase and the recipient was highly delighted with the vase and arrangement.
Well done.

"The service was efficient and the…"

The service was efficient and the flowers arrived on time and looking beautifully fresh.

"I have used Bunches on several…"

I have used Bunches on several occasions and I was more than happy with the service but on this occasion my order 12 red roses for my partner for Valentines day, was delivered on Sat 15 Feb and not on Friday 14 Feb as promised.

"Not the best we've had from Bunches"

The purple Alstroemeria looked like it was wilting and drying up after only 3 days. (the fire not had not been used!)

"Easy to order and good delivery…"

Easy to order and good delivery options. My order arrived with my friend on schedule. I was able to track its progress.
From Leeds to Cornwall in 24 hours. The plant was healthy and in fine condition. My friend was delighted. A good online experience.

"Excellent company"

Excellent company. Always beautiful flowers in bud delivered at the correct time. Would have no hesitation in recommending Bunches.

"Always great product and always arrived…"

Always great product and always arrived on time. Would recommend 10/10