"Would not recommend! Buyer beware!"

I saw their Facebook ads multiple times a day and read through the comments before deciding to buy. It's obvious now that they delete negative comments.

I'm not one to complain about a company or give bad reviews. I understand that things happen and, if let known, the company will make it right. I have given them plenty of time to rectify this situation before leaving this review.

I was so excited to get my cute new undies. I ordered 3 pairs because I needed them...bad. They finally arrived! But, they were sitting at the post office. I got a notice in my mailbox that an additional $2.40 was due for postage. Note - I had already paid for shipping when I placed my order.

You can only email the company, no phone number, and they are slow to respond. They finally responded and advised me that this does happen sometimes and to email the receipt when I picked them up and they would refund that amount (which they did).

Of course, I was annoyed but went and picked up my package. Strange, the lady at the post office knew about this company and how they ship their packages - forcing the customer to come in and pay extra for shipping. She seemed very irritated with them. Maybe she has dealt with them too or has seen other customers, like myself, coming to pick up their packages from this company???

Annoyance aside, the panties were so cute! I was anxious to get home and try them on.

I ordered XL because I wear an XL. They state on their website, and in the comments of their ads, that they are true to size. If you wear an XL then order XL. Well, not one single pair fit. I looked like a busted can of biscuits in those things! One of the pairs I couldn't even get up over my thighs.

They requested pictures of the panties laying flat against a tape measure, which I provided them. They kept asking for pictures. I sent them pictures a total of three times!

I've asked for a refund at least 5 times. They refuse to refund me for my order. Instead, they've offered me a discount on my next order and have said multiple times "on your next order" and "we hope to serve you better on your future orders". They are not understanding that I WILL NOT BE ORDERING again! Canceling your subscription on their website is impossible. Luckily I used PayPal when I ordered so I was able cancel through them.

Who is going to continue a subscription in which you have to go to the post office to pay extra shipping, email the company for a refund of the extra shipping and end up with a product you can't use??? Not me!

Finally, if this wasn't bad enough, they've deleted my HONEST feedback from their posts and blocked me from leaving comments!

So, if you've thought about purchasing from this company, I advise against it. They do not care about happy customers who have undies they love. They seem to only care that you make orders again and again. I was hopeful and excited and I am truly bummed. I was really excited to get my surprise undies each month. Bummer!

I would have given them another chance if they had corrected this for me. By, let's say, replacing my order with undies in the next size up.

I give them 1 star because you have to. I wish I could give 0 stars. Horrible experience!

"Poor quality, weird sizing, preference doesn't really matter, DO NOT ORDER!!!"

I messaged a few minutes after placing my order, to at least have some cotton undies, and to stay away from neon colors. Unfortunately, I got a very bright pink and purple. Good thing I got a gray but way too big for a small, and they are all lace. Oh, and I used the pink one yesterday and it was ripped at the end of the day. I would like to cancel my subscription and I was having a hard time locating the cancel option. I sent them an email to cancel my subscription and this is what I get: "You must do so through your Knotty Knickers account." - really helpful tsk

"Impossible to cancel."

Should be a zero. I wanted to cancel and the "cancel" button doesn't work. I tried 30 times over various days. I emailed 10 times and they send instructions about how to cancel and then stopped replying. Now I am stopping payment with my credit card company as there is nothing left to do. There is no phone number for the company. Email is only thing you can do.

"Easily the worst subscription site I've…"

Easily the worst subscription site I've ordered from. The quality is terrible, the sizes are inaccurate. It started to fall apart after one wash (even in a delicates laundry bag). The site itself makes it very difficult to cancel your subscription. I had to email them many times asking them to cancel it for me. Finally they added an option for me to cancel once I've complained enough. It's a cheap subscription site, but honestly spend your money elsewhere.

"Like all of these other reviews"

Like all of these other reviews. My June 2020 order never came customer service is a nightmare and when writing in their comment section I was also blocked. They delete everyone negative comments. Buyer beware!!!

"Customer Service Nightmare"

Only getting one star because 0 is not an option. This is the worst site! You cannot cancel once you sign up and customer service won't cancel it for you. The products are complete trash and sizing is so random. One pair out of 9 has been worth wearing and they were way too small. They tell you there is a way to cancel but there literally is not! I am going to file with my bank to stop payments to them and report the last charges as fraudulent since I have done everything I can to cancel with them to no avail. The price point may seem low on the surface but it is way too high in wasted time and disappointments.

"Absolutely don't order from this site"

Absolutely don't order from this site, they are a complete scam.
The panties smell like pure chemicals and of the 3 pairs, only 1 pair fit the way underwear should. Customer service responded immediately when I had a question before, but now that I'm trying to cancel my subscription, they seem to have disappeared. Despite what they may say, there is no way to cancel your subscription through the site.

This site is a complete scam. AVOID. I don't know how people live with themselves profiting off of BS like this.

I've submitted a complaint with the BBB.

Update: I should have updated this ages ago. Since I received a notification that Knotty Knickers is trying to remove my review, this is a good time :) When the website did not let me cancel my subscription, and support would not cancel it themselves, I wrote a FB comment asking for it to be cancelled and they immediately blocked me. If you are wondering why you are only seeing positive comments on their social media, that's why.

"DO NOT TRUST"

They have charged me TWICE so far and I have not received anything from them! Their customer service is useless, with canned responses and no actual humans. DO NOT USE THIS COMPANY!

"Great!"

Haven't had a bad experience with them yet. Customer service has been helpful when I needed them, once for a expired card and another time for a shipping cost that they reimbursed me with. Yes some undies feel a little thinner, im sure its the lighter more breathable fabrics. I've enjoyed the confidence boost they give me. But to each their own.

"FRAUD!"

I ordered from this company on June 8th. I have recieved nothing! I've emailed them and got a response asking if I checked my mailbox. Of course I replied that I had! I've emailed them 3 more times and have gotten no response ! I just saw an add on fb and wrote this same comment and they immediately blocked me! Scam!!