"Pearl detached from earring"

Pearl earrings came in, one pearl was detached in the box. Now the pressure is on to get something on time for Christmas. Customer service wouldn’t do anything to solve my issue but allow a return.

"Quick delivery and a beautiful product"

Quick delivery and a beautiful product! thank you so much

"Excellent Experience with Blue Nile"

Excellent Experience with Blue Nile
I had a wonderful experience purchasing an engagement ring from Blue Nile. We were initially unsure about which diamond to select from our options, but the salesperson provided thoughtful guidance, helping us choose the one that best matched our criteria.

The result was perfect — my fiancée is absolutely delighted with her ring. For anyone looking for a great balance of quality and value, I highly recommend Blue Nile.

"Engagement Ring - Excellent Experience"

Engagement Ring
It can be intimidating to purchase a high value item sight-unseen except via web images. I went to the showroom to view the available settings, which was an easy enough experience and the staff was knowledgeable and courteous. I continued the transaction via email (the details of which the staff member remembered meticulously) and was able to select and purchase the diamond I wanted for the setting.
The purchase process was easy and safe. I had the finished ring shipped to the store for pickup and could not be happier. The diamond dazzled my fiancé and myself.
Overall, I feel I was able to purchase exactly what I wanted, at a price that doesn't make me wonder if I've been swindled via an experience that I completely appreciate.

"Fantastic experience"

Another great experience with Blue Nile especially with the help of Lianna Glass. After making a ring choice, my fiance decided that wasn't exactley what she envisioned. Lianna again helped us redo the process and came up with something that was just as fantastic and better to her liking. Can't say enough on how Lianna was patient and giving during the entire process. A big thank you Lianna!!!

"Michael is a great asset of Blue Nile"

Michael is a great asset of Blue Nile. Very respectful and knowledgeable.

"Extremely good service from the time I…"

Extremely good service from the time I walked in till I left. Showed me different styles but knew exactly what I wanted and they are outstandingly gorgeous.

"Beautiful diamond necklace!"

Birthday present for wife. She loves it! Great price, easy ordering. UPS missed the target delivery date, but not Blue Nile’s fault.

"Setting the standard for customer service!"

As always Blue Nile excels at the customer service you provide. I remain a very happy customer!

"OVERLOAD"

Whatever goodwill your company gained by quality of product or ease of shopping has been negated by the flood of emails afterwards. I asked three times to be removed from all email correspondance, and yet here you are again. If not for my extreme diligence in monitoring this address, the surprise would be blown. Never again.