"From beginning to end"

From beginning to end, this was the best experience.The sale person was knowledgeable and professional. He answered any question I had.. the installers were wonderful. They did a great job. They were very thorough and showed me the features of the window once installed. I couldn't be more satisfied with a service or the product.

"I love my new windows and sliding door…"

I love my new windows and sliding door . The entire team of Universal Windows were amazing, friendly, and professional.

"Grant rocked"

Had my estimate done today and I can't wait. Grant made the whole thing painless. He explained everything and showed me all the choices and even got me set up with a payment plan all at the same time. Definitely nice to have someone to laugh with when making a big purchase.

"We have had windows put in two…"

We have had windows put in two different houses. They are very good quality and they have the best warranty. The salesmen are very professional and ver knowledgeable about all the products. Highly recommend this company.

"Not satisfied it took too long after…"

Not satisfied it took too long after company received windows until installation.

"window experience"

The salesman Jake told us our windows would be cleaned and stickers would be taken off. He also said to use the app to see updates on when windows would be in, app never kept us updated and we told him that we would be away the week before Xmas. The windows came in, we got a call that they wanted to install them on Dec. 19 when we were gone, told if it couldn't be installed then we would have to pay a storage fee. We were never told anything like that from Jake our salesperson. I told the lady to keep the windows and then she changed the installation date. The install guys were great. They had to send a guy out 2 weeks later to clean the windows as promised to us and that was a hassle with Natasha telling us they had no one to do that then said she would get someone out in 2 weeks. Overall the windows are good the installers were the best but Salesman was a windbag and the 2 ladies I talked to were rude.

"I would have given 5 stars"

I would have given 5 stars, but the sales person that came to the house forgot his tablet and such to record all of the information needed to order the windows.
But the man that came to do a final set of measurements and processing of the order was fantastic. He called when he was 2 - 3 hours away (looking at other jobs), and still showed up 45 minutes early, yes early! Thank you to that man.
Then the fantastic installers that were just here today (1/4/2024). I was told it would be several hours for the removal of the old and instalation of the 2 large windows. It took them less than 2 hours, and what a fantastic job they did. They even went the extra mile to clean the areas they were in.
As for the quality of the windows, they fit as close to perfect as you can get. Long term, only time will tell. So far my wife and I are very pleased.

"Oldie but Goodie"

With a few hiccups in communication at the half way point of this transaction, everything from signing the contract and meeting the crew (who installed the siding on our ‘oldie but goodie’ garage) went smoothly.

After downloading the Hover app and taking pictures of the garage, Josh(Sales Rep) showed up to look over the garage and give us an estimate. I had 3 other estimates and the price point came right in the middle. The selling point for me was Josh.

It’s hard to give up 1/2 of the payment at signing and then almost another 1/2 of the payment to the warehouse before anything is even done. I was putting ALOT of faith in Universal to follow through.

Once I finally received a follow-up call from Universal, an appointment was set-up and the supplies were dropped at my house. I received a call from Eric who seemed to be the lead man with the installation. Being that it was December, weather was questionable. But he would always call and let me know what time and when they would arrive. With 4 installers and inclement weather, the job took approx 2 days.

I am very happy with the finished product. The garage is very old and lots of adjustments had to be made to make it work. I appreciate the time and explanations I received while watching. I’ve seen good and bad reviews for Universal Windows, but I would recommend them if asked. Thanks.

"Would definitely recommend"

Installers were fast and cleaned up thoroughly. I can see no issues with installation or windows. I would definitely recommend.

"We were hesitating getting windows and…"

We were hesitating getting windows and Universal Direct helped us decide and answered all our questions. I was able to contact them and our sales rep without any problem. The installment was made by absolute professionals who were very knowledgeable explained everything again. Also, it's reassuring to have the outstanding warranty.