"Offer for a $500 Certificate that wasn’t HONORED"

I have called multiple times and spoke to multiple representatives and still have not gotten a response or resolution! When I originally called about having Windows installed (I was told that I would receive a $500 Certificate for doing the estimate appointment on Saturday, September 30, 2023. I met with my sales representative Daniel Taylor, who by the way was AWESOME, however, I did not get the $500 Certificate that I was promised. I did however make a purchase of 4 Windows (only because Daniel Taylor was an Awesome Guy and his presentation was phenomenal)! I have called several times to inquire about the certificate but I have yet to receive a call from anyone! This is not Good Business Practice and I am very disappointed. I am going to forward my complaint to the BBB.org and let them sort it out at this point! Sincerely, RENAI HEDGEMAN (443) 569-1247

"Window replacement experience"

Over all, a great experience. All the personnel associated with the company were excellent ... knowledgeable, personable. Scheduling was very smooth. The installer was efficient and very helpful. The only minor downside was a bit of pressure to sign immediately which doesn't encourage the natural desire for an independent cost comparison. However, the price was within the range of other suppliers. I had checked with 2 other companies. The first wouldn't even give an estimate because I had only 2 windows to be replaced. The second gave me a estimate over the phone without even seeing the work that needed to be done. Consequently, UWD really wanted the business, and the price was within the expected range. I would certainly recommend that UWD be among the companies that one considers. I would again.

"My windows."

The windows look great, the only thing that made it even better was the installers they did a beautiful job. It couldn’t turned out any better! Thanks to the installers and Windows Direct. M. Johnson

"Very satisfied customer"

Just got the rest of my windows done. I split the house in two jobs to make it easier to pay off. Universal Windows from start to finish in all aspects were great. Definitely will use them again any day. Installers are so professional you don’t find a company like this one anymore. Thank you to everyone! And always, “I love my windows”😜

"The install team was exceptional!"

Jake Frantz was the salesman. He was professional, thorough and explained the products well!!
The install team was exceptional!! John Baker #2 was the crew leader. They were on time. They answered my questions. The install was great!! They cleaned up well! I am very pleased with my new windows!!

"UWD great job!"

UWD great job!! Very efficient, professional and friendly. Loved the attention to detail with the install!!!

"Universal Windows"

Universal Windows - what can I say?
Price: reasonable
Sales Agent: knowledgeable, friendly, down-to-earth. We felt very comfortable with having him share his knowledge with us.
Communication: We were contacted as soon as our product was ready. Even when we had to reschedule the install it was no problem.
Installation: Really good. The installers were friendly, fast and knowledgeable. They were able to find an issue we may have with a section of our gutters we wouldn’t have known about prior to the installation.
Overall: We are pleased with the entire process. We will recommend Universal Windows to everyone we know.

"Window"

From beginning to end we have had a great experience from sales to installation. The installer were fast and efficient. No issues there.
On the other side dealing with production, there was alot of adhesive left on the windows and took a lot of time trying to scrub the adhesive off. I suggest before delivering the windows they should clean off all the adhesive.

"Great experience"

Great experience. Professional, transparent and quick. Very good quality of work

"I recommend you do not do business with…"

I recommend you do not do business with this company. Salesperson gave false information as to whether the window would match existing windows. When measuring person advised frames would not match, called to cancel and got no response and when I was able to contact someone they advised me the window was in production and would therefore incur a 75% cancellation fee. I cancelled the installation and received a $550 dollar refund on a $2300 window They do not return calls, I had to personally go to their St Louis office to inquire about the window. Their salesperson Jacob Richardson gave false information regarding the frame being consistent with existing frames and their production manager Kim Cancello was unresponsive and unwilling to address my concerns. I called within 7 days of my finding out the frame would not match my array of 12 windows and was responded to with "Nothing we can do" even though they did not return my calls within the cancellation period. In fact the measuring person, the only forthright person in the entire transaction, did not arrive for measurement until 6 days after the contract was entered into. The window with the non matching frame was not scheduled for installation for 10-12 weeks after contract was signed. My concern was that one window in a twelve window array would negatively impact the value of my home. this is a buyer beware company. I refused the installation after seeing how completely different the frame was from my existing windows This company has no customer service focus and I would recommend dealing with a different company. My current option is to take Universal Windows to Small Claims Court to obtain satisfaction. Again, buyer beware!