"Over all very good"

Over all very good. Window order arrived early, one down side is that you basically have ten days to schedule the install. Install crew was meticulous and very efficient. They did call to let me know their arrival time.

"Friendly and professional installers"

Both installers were friendly courteous and professional. They took the time to protect our floors and cleaned up when the windows were installed. We were given instructions not to clean or reapply our window treatments for 24 hours and we will follow their directions. We would definitely use Universal Windows direct if we need windows in the future.

"Horrible Warranty Service"

To start off with, I will say the price of the windows ( for a lifetime warranty) was a great deal. The installation didn't take that long and the workers completed the job in 1 day doing 10 windows. They cleaned up and didn't leave a trace of them being there. That's the good part. The bad part happened about 4 months after installation. The caulking cracked and pulled away and while cleaning the windows for the first time in the spring I noticed the main frame on one window was damaged. I contacted my sales person and they directed me to the customer support to get these issues fixed. A worker came out pretty fast, took photos and measurements for the main frame and sent out to get the repairs started. Then I had to wait from June 30th until Sept 12th to see them come out again. I left work early to accommodate the work crew with the main frame installation. However, the worker measured the old window and mainframe that took months to build and said if he installed it I wouldn't be able to open the window, because it was the wrong size. So he took more pictures and measurements and sent those to the office. He did redo the caulking on windows that was failing (that looks better now, lets hope it stays that way). Now i wait for another main frame for my windows. This warranty which is the main reason I went with Universal Windows Direct seems to be lacking and is making me second guess my decision to go with this company. I would be careful about using them because of this issue I am currently having. It makes me worry if there is ever a real issue how long it will take to resolve correctly. I will say that if this is fixed in a timely manner I may alter this review, but until that happens I can not in good faith say that universal windows direct is the best company for your whole house window renovations. 10/30/2023 Still have not heard about the warranty. Totally would not recommend!

"NEVER USE THIS COMPANY!"

NEVER USE THIS COMPANY!! We met with the sales person, who sat in our kitchen and lied to us from the beginning. This will be a 1 day job, forgot about the 3 years to get to the one day. It was over 3 years for them to complete the job. All are crews work for us they said, not contracted. Lie #2. None of the crews work for them other than contract, one crew had only worked for them for 2 weeks. Day 1, they showed up without the sliding glass door and didn't know where it was. Finally found it under some other name. Showed up at leased 8 times and the crews didn't even know why they were there and when informed said they didn't have the parts they needed and would have to come back. Each time was a 2-4 hour window that you had to wait on them and not go to work yourself. The crew day 1 dropped a window on the corner and damages the frame and screen and installed it and didn't say anything about it, we found it later that day. Took them over 6 months and 2 different times to replace the window and the guys didn't even have the screen to replace and had to come back again. They installed the sliding window without shimming them and they sagged and had to be fixed with another visit. They have had to replace multiple screens on new window that were installed wrong and coming apart. They finally sent a trouble shooter out because we had so many problems and he was saying he never seen a job like this and wrote down all this info, that never was given to anyone and no one knew anything about it. He got promoted and know knows what happened to his notes. Any time you try to get ahold of anyone you are on hold forever and never get anyone, they have a nice leave a message that no one calls you back. They are problem tired of hearing all the complaints. NEVER USE THIS COMPANY! Oh, they did offer us $400 off a $16,000 job.

"UWD people were very professional and efficient"

UWD people were very professional and responsive. The installation team did a great job of installing 10 windows and 1 sliding door. We were pleased with their high quality workmanship and the good job of cleaning up after installation was complete. Gret job by all UWD people who interacted with us!

"Efficient and helpful to understand the…"

Efficient and helpful to understand the features of the windows. They also did a great job cleaning up after.

"Worst experience. Even worse product."

Worst experience with a business in my entire life. 1) doors and windows were measured wrong and wrong sizes arrived at time of install. The guy that came to measure flipped the measurements length and width. And the crew showed up to install a 6ft tall sliding door. 2) when several months later we finally got the correct doors… they were installed without a pan and let dirt in underneath them. Screens fall off doors when you close them. 3) different crew comes back a fourth time to reinstall doors. They are now installed correctly but do not slide at all. 4) customer service has been horrible. No follow up, no one will answer the phone, everyone directs you to someone else.

Horrible product. Sliding windows and sliding doors are extremely difficult to open. Screen falls off every time you open it, it was not made correctly. Doors and windows feel cheap and flimsy and do not function.

"Salesman excellent"

Salesman excellent. Really worked with my limited schedule. Other then that service not good. Office not telling the truth regarding building permit windows and doors in process. When windows put in contractors polite and quick. Left glass in kitchen sink and at the front door.

"High quality installation"

High quality installation. Professional employees on every step of the process?

"Wrong finishing parts sent"

I set an alarm to get up as the technician was supposed to be there between 8-10. He got here at 11. That being said he did a good job once here. However, on to the door. It is installed and seems fine, but I am going to have to take another day off work to have the job completed. White painted wood was sent with him instead of what it was supposed to be. I feel there should be some sort of compensation for this as there is no fault on my part