"Great service upfront, not on the back end."

I will begin with the positives.
The salesman, Carlo, was absolutely amazing. He was honest and upfront during our consultation and even played a pretty important role saving us a few unnecessary fees when it came time to schedule the install. At the last minute, they called to schedule and with less than a work week's notice, I was out of town for a 2 week period and my wife is in a management position that she unable to just take off from with out enough notice to provide adequate coverage, they were very quick to threaten a 1% weekly storage fee. We contacted Carlo and he was able to assist on getting us a little leeway.
The installation crew was also pretty incredible. Very professional, and safe. If I had to critique them I would say that they do not call before showing up. When asked they said they never do. The only other thing is we were left to finish detailing around windows when done. We had a large bay window installed and I had to fill in all the holes left by the Brad nailer and apply the stain. Minor inconvenience that my wife highly disliked considering the amount of money we paid.
Now for the negative(s)...
Crew arrived to install my windows 4 windows short. They simply were not ordered. This forced one of us to use another vacation day and rearrange our schedules to be available for a second install.
When we try to reach management, they were never available. Management seemed to spend most of their time in meetings and never returned our phone calls.
Long story short, for the thousands of dollars we spent on having this major project completed, I do not appreciate being dodged. Because of that, I will not be returning for future work when I have more windows and all my doors replaced. It's unfortunate that we continue to fund ourselves on the short end of trust and a very lopsided teeter of loyalty. The search will continue.

"Universal Windows Direct worked with me…"

Universal Windows Direct worked with me to stay within budget. Windows came in earlier than expected. Installer was very professional and cleaned up everything. Windows look great! Thanks Universal Windows Direct!

"Mostly great"

Install crew was efficient and polite. Did a great job installing the new windows and cleaning up afterwards. Only snag in the process was a misunderstanding on the type of window we wanted in a specific area. Once it was realized, company was good about adjusting the order to accommodate request. Windows were ready ahead of schedule, which was great, but also inconvenient because they could not be warehoused for more than a few days without causing a large fee for storage. Something to think about if you have a day job requiring more than a couple days notice that you need a day off.

"All windows replaced and they look great"

All windows replaced and they look fantastic. The only reason I did not give a 5 star is that one window frame needs attention, and after the Salesperson, Measurer, Installer, all took down the requirement information with a promise of replacement, no one has yet to fix this window frame.

"We needed to upgrade our builder grade…"

We needed to upgrade our builder grade windows and Universal Windows came highly recommended. Our installer (Aric C.) was extremely professional. The job was completed in one day and Aric and his partner left the job absolutely spotless. We are thrilled with the quality and look of our new windows!

"Here on time great job"

Here on time great job ! Professional and I LOVE my new windows. Great salesmen also.

"Fast and efficient install!"

I would say we had some challenges in the sales process but the install crews and quality of the product made up for that! Francisco Escodaz was the crew leader for our main project. His team worked hard and cleaned up after themselves. They were efficient and very friendly while at our house.

"On time"

On time. Introduced theirselfs and they were efficient and cleaned up. Windows look great

"Very unhappy with communication"

Very unhappy with communication of the company and installers. Last week I was scheduled on a Thursday but on Tuesday the same week they called me and said they overbooked and had an opening on Wensday the same week!!! From 12pm-2pm at 1pm I called the dispatch to see what was going on and she told me that I was scheduled for 2pm-4pm!!! They showed up at 330pm. I took off work and lost my overtime which nearly $800 just because of their poor communication. Then I had a separate install of an entry door scheduled for today at 12-2 THEY SHOWED UP AT 10AM WHILE I WAS SLEEPING!!!!!!! At 11 I woke up to find they came rang the doorbell called me left a voice mail. When I called them back they said they would back at 3-4pm.... I called the dispatch she had no clue what was going on and during the phone call I texted the number that had called me at 10am and the response I got was "We will need to reschedule it
Sorry
Thanks for understanding." WHAT THE HELL!!!!!!! Again I lost out on another $600-$800!!!! THANKS A LOT

"The window installation process was…"

The window installation process was very smooth but while moving the furniture they made quite a few deep scratches on my brand-new hardwood flooring.