"Got our windows installed and we are…"

Got our windows installed and we are very happy 😊 the attitudes were great!!!

"Windows for sunroom"

From the beginning with Andy Cook our sales rep, to the measurement appointment to installation, it was a great experience. Our windows were installed today and they look wonderful!! We are so pleased with the experience!

"Exceptional Experience"

The sales person was very professional, knowledgeable, and personable. Every process went exactly how she explained. We have dealt with many construction and home improvement companies, and I have to say this company will remain number 1. The product and cost is exceptional. The installation team was the best. They installed 16 windows in one day. They were professional, polite, and respectful of our home. I would recommend this company to all who need replacement windows. Thank you!

"Professionalism of the staff and representatives"

Oscar was on time and did an outstanding job.

"Love the windows and the installers…"

Love the windows and the installers were very professional and polite, the sales person was also a great guy to work with, sorry I don't know their names but everything they did was great... in the future I will definitely go with Universal Windows Direct for the other windows... Thanks for everything..

"Very poor service. Good luck contacting someone."

1. Sells person lied twice to make the sell.
2. Person called to schedule appt told me a date that did not work for me. I asked to move it by one day. she said there would be a storage fee to delay. Had to move my doc apt.
3. All the windows came about 2-1/2 inches too short. The installer did not tell me and started installing them filling the gap with foam and a thin piece of vinyl. Did not work. He reordered replacements. Now I am waiting with gaps in my windows and exposed wood.

"Horrible experience!"

This company will call you several times and email you until you sign up or block them. Trust me, the bad reviews are true. My installers showed up three hours early. They were filthy dirty, no sign that they worked for Universal. Not on their shirts, not on their trucks. They were outsourced. No ID to prove who they were. They installed my windows and left a huge mess behind. They did not move the furniture back and literally left my front door wide open. They were jerks. They took my screens with them. I called customer service, installers came back (10 minutes). The one installed yelled at me for having him come back and threw my screens at me. Both screens were damaged beyond repair. Obviously, this was malicious. I called the company and was told "Nothing we can do". No apology for the entire situation. Lucky for me I only had them install two out of thirty windows. It's not worth the money you save. Spend a little more and get quality windows and service. I wish I did!

"My door was installed on May 5th and…"

My door was installed on May 5th and it's now June 25, and my front door is still not entirely finished. They forgot a part and it apparently takes months to get in. Needless to say, I'm not happy. Very poor customer service. When I call them it's not easy to get a person on the phone who knows about the issue I have or when it will be resolved. Very frustrating to say the least.

"Robert is the best!"

Robert who installed the windows did sterling work and conducted himself in the most professional manner. Great communication and very pleased with the final result

"Impossible to use standard blinds"

Was told we might not be able to use our blinds. There is less than a 1/2” depth in the window sill, none of the blinds we had will work. The upfront honest approach would be to let homeowner know your blinds will not work with these windows. That would have been part of the decision making. We still have not figured out what we are going to do, except trash all of our blinds.