"So happy…"

I had Bob and Eric install my windows they were professional, on time, explained the process, and took great care with my personal property. Trust me when I say these windows were a nightmare to get out…. The previous installers must of used gorilla glue when they were installed. Through the hard work of Bob and Eric they got them out and the new ones are in and absolutely BEAUTIFUL!!! As a female I loved that they treated me with respect and honesty. Great job guys! I will refer Universal, Bob and Eric.
Dianna K

"Hobart co installed my windows"

Hobart co installed my windows. They were prompt. Very professional and polite. They cleaned up after themselves. Explained the operation of windows.

"Excellent Installation"

Our installers Bob Johnson and Eric King are very professional and they explained everything they were doing as they installed our windows and a door. We are very pleased with the excellent installation. They also put a sign in our yard for Universal Windows Direct so our neighbors would be able to see where are windows and door came from. A plus.

"Very nice windows at the right price."

Very nice windows at the right price.
A big improvement on my house.
The instalation crews were friendly, and very competent. They also left the house very clean.
Thank you Antonio and Peter. Good job

"Great team of installers…"

Great team of installers made today awesome. They worked well together and it did not take as long as I thought it would. Very happy with my new windows.

"Window instalation"

Sales person was terrific, and once they got out here, professional and got the job done and quick. I'm finally after 3 years enjoying the nice breeze in my house. Love it and the cat loves sitting in the window.
1st pic is before.. the 2 others our now.. love them. And loved the value.

"Ryan and his co worker did a great job…"

Ryan and his co worker did a great job they where friendly very efficient the windows look great they answered any questions left our house cleaner than what it was thanks guys I would definitely recommend to friends and family

"Terrible customer service"

We are returning customers to Universal Windows Direct. Our first experience was during covid when we replaced 8 windows and it was great, aside from the installers not wearing masks despite my requests to do so since I was pregnant. We are currently under contract with them to have 4 more windows replaced. This time around has been terrible and we will not be doing business with them again. Since signing the contract two weeks ago, they have called my husband three different times during the day to set up a measurement appt. We made it clear that he cannot answer his phone during the day due to the nature of his job. He has answered every time and told them to call his wife. My husband verified the phone number with them each time. They state that they have tried to call me but have not. I have no missed calls, no voicemails from them. Now, as I have taken the initiative and called them repeatedly to set up the appointment, they are sending me to a customer service voicemail. They are not returning my messages and they will not connect me with an actual person. My husband was told that this delay in scheduling the measurement is now going to push back the installation date, which is already two months from signing the contact. To be lied to about being contacted, not answering/returning our calls, and then being told there is now going to be a delay is unacceptable.

"The techs(Ryan) that came were…"

The techs(Ryan) that came were awesome!! Very nice and very efficient!! They cleaned up and very helpful answering questions!! My windows look beautiful!!

"Honesty Upfront"

Devin spent all day at our house as we are in the middle of remodeling our home. He had expert advice based on being in the business over 20 years with what would work best. We loved the explanation on the efficiency and how the energy star rated products will help lower the energy costs for our home. He was honest and very knowledgeable on all the products. We can’t wait to see the transformation our home will make !