"Ryan Lilly installed 6 windows for my…"

Ryan Lilly installed 6 windows for my husband and I in one day. He did an excellent job. He never stopped once. Thank you Ryan for your great service.

"Devin Wells is a great salesman"

Devin Wells is a great salesman! He is very pleasant, extremely knowledgeable and thorough! I would recommend him to anyone interested in new or replacement windows.

"we had windows installed last November"

we had windows installed last November, the windows are great but our installers ere not. when removing the old windows they damaged they damaged the drywall around several windows which i had to repair also they damaged a windowsill they said they would replace it i waited over 4 months and they several said it would taken care of but never was I had to hire someone and they repaired it also waited almost 4 mo to get screens replaced

"Great experience"

Great personality on time product knowledge. Would definitely recommend Devin Wells to anyone. Glad to do business with him.
Awesome individual!!!

"11 windows installed"

11 windows installed. Professional, friendly, cleaned up everything outside and inside

"Devin Wells was amazing"

Devin Wells was amazing. Not only did he squeeze us in last minute he stayed late to help ensure we were getting the best deal. Call immediately.

"The installation team outstanding"

The installation team outstanding, installed without any concerns. I observed the install at various stages of the install. Removed all debris from the install. When I requested caulking of the lower sills, taken care of. I would encourage Universal Windows Direct to continue with this install team.

"Cori was great and was ver informative!"

Cori was great and was ver informative!

"Devin Wells was very knowledgeable on…"

Devin Wells was very knowledgeable on all the products. Was a very pleasant experience learning from him. He was great to work with and can't wait to have my new windows installed.

"Will Not Honor Warranty"

We had a roof installed just over four years ago and shortly thereafter, we noticed shingles were loose and came off the roof and were having leaks where the cedar wood on house went directly into the roof.

They came out and replaced the loose shingles and put a single nail in every shingle that was missing! Poorly executed!

They took pictures of the wood and told me because the wood is old it is the reason for the leaks. Hmm..I think we all know wood shrinks as it gets older and that is why flashing is used to circumvent any water that falls into the corners where this goes into the roof.

They have insisted the roof was installed correctly and won't honor my warranty. Universal Window claims it is my problem. So, my question is why wasn't this made known to us when the roof was installed? Do you want to know why? The installers were not English and at the time, Universal Windows had no contractor in the Fort Wayne, IN area so they installed the roof illegally!; the contractor they now have now in Fort Wayne wants nothing to do with it because he didn't install the roof! The last appointment he made with me he never showed!

We have had nothing but poor service from Universal Windows from the start! I wouldn't recommend them at all! They do a lousy job and will not honor their warranty! I am not asking for the world, I am simply asking they fix the leaks and if that means putting an entire roof on correctly then so be it! I'm sorry to say it but this company sucks!!

Steven Wellman

Actually date for roof installation was July of 2016