"Don’t deal with them"

Don’t deal with them. This was the most ridiculous experience I have ever had with a sales man. My mom an I went out an he immediately spoke down to us an basically made us feel like we were stupid that we thought we could get windows installed for less than 1,000 per window. When he hadn’t even seen any of the small ones we wanted done. Also ask him about the buy 2 get 2 free that the lady told me about on the phone an he blew me off an said you are expecting to pay 500 dollars a window an that’s just not the case. ( when I never mentioned a number I was willing or not willing to pay. )
An I basically called my mom a liar when she told him something about her one window. 3 times he pointed in her face and told her that there’s no way that that’s true. I looked at him and told him that he can stop wasting our time and I won’t waste his. He will not be walking into our home. We may have been two women, but we’re not stupid.
When I was originally called to ask if we wanted to book a free estimate. I told the woman that we had done some other renovations, that they cost us more than expected and we really weren’t looking for windows, but we would gladly get an estimate just to see what we were looking at.
When he came he could have come measured. Shown us windows an then given us a price an if it would have been out of price range … fine no big deal. We wouldn’t do it. But he was degrading an basically thought we were ignorant woman an he was “the man”. Ugh would have never let him in my house an im a very open person.
Kept telling us to measure the window an go see what piece of garbage window we could find at Home Depot. You will not sell me something once you are disrespectful towards my mom. His name was Jake Frantz from Bedford Heights, Ohio.

"Satisfied Customers"

The installers, Mike and Dan, were very efficient. They cleaned up after themselves and were polite and friendly. We are very happy with the appearance of our new windows and front door!!

"Impressive and Satisfied!"

Universal Windows Direct did an amazing job replacing my old, 1911 windows. From the initial consultation to measuring to install day, everyone was professional and courteous. The installment team worked fast and precise. Joe, Jessie and Cody worked impressively together and were mindful of keeping some of the old character of the house intact. I interviewed many companies to replace my windows and I'm thrilled I chose Universal Windows Direct to do the job! Thank you!!
Ursula

"Aric and his son are AMAZING…"

Aric and his son are AMAZING installers! They were speedy, efficient, kind, and dang good at their job! Our new windows are perfect and we’re so grateful to have had them install them for us! Also, the windows are the best quality you can get! Truly top notch product!

"The process was pretty easy"

The process was pretty easy , chose the doors we wanted , measurements were taken and verified. We were updated on a regular basis during the manufacture process and when the doors were ready we were contacted and installation scheduled just a couple of days later and installation took less than day to complete. Only issue was one set of hardware was not correct but temp set was installed and will be replaced in the next week or so. Installers were great and cleaned up everything and hauled the old parts away.

"Installers were very courteous and did…"

Installers were very courteous and did a great job installing my new bathroom window. I am very pleased with the work that was done.

"efficient and capable installers. great windows"

Installers were efficient and capable. The windows went in quickly and they cleaned up after themselves. We are quite pleased with the windows too.

"Replacement Window"

The 2 gentleman arrived by 4:15 and were done by 6pm. The install was quick and my window looks better than the original. I appreciate their attention to detail. They took the old one and cleaned the work area up. I was extremely please with the vinyl window caps vs the aluminum ones that were there before. Makes it a much clearer look. Thank you so very much.

"They provided a beautiful door, but..."

They provided a beautiful door, but it arrived and was installed late. Communication was poor and non existent. Trim was wrong color and screen door was wrong, opening from the wrong side. They did our windows during covid and the experience was okay. This was awful, however.

"Avoid this company"

All the negative reviews you read are true. Our salesman Ricky was not only a liar, he was incompetent as well. We received a quote to have every window replaced in our house. We specifically asked how they counted the bay windows with 3 small windows on top and Ricky told us it was counted as one window. Installation came and went and they did not replace the 3 small windows we specifically asked about. We got in contact with Jason, the area sales manager and told him about the issue. He told us it would normally be $3,600 but if we gave them a 5 star review they would offer us the employee pricing of $3,000. Insulting. These windows are small (please see photo) and $3,000 seems outrageous, especially when it was their mistake. We had other issues with the company before this, lied to about when financing would start, hour late for the measuring appointment after my wife left work early to work with their schedule etc… they are also very unresponsive. Do yourself a favor and stay away from this company.