"Amazing service and always helpful"

Amazing service and always helpful! I go to Bitcoin merch for all my BTC mining needs.

"I am very pleased with the service"

I am very pleased with the service.
I sent out an email about a faulty power supply with my order. It was 9pm, I revived a reply from Zeeshan Ahmed 40 minutes later. I was not expecting a reply til Morning. Zeeshan
Asked me a few questions I was able to answer. A new power supply was sent out before the conversation was over I got a tracking confirmation via email. Guys got superb customer service. Make me come back and wast more of my money. Take it all

"This store is awesome and the people…"

This store is awesome and the people there are extremely helpful. Sam is great too!

"A Disappointing Experience with Mars Lander - Shady Product and Poor Customer Service"

I am writing this review with great disappointment and frustration. The Mars Lander lottery miner has turned out to be a cheaply made product that failed to meet my expectations in every aspect. Not only was the product itself subpar, but the customer service provided by the company was equally unimpressive.

My journey began on March 11th, 2024, when I decided to purchase the Mars Lander. I was attracted to its design and functionality. However, after placing my order, I heard nothing from the company. No email, no notification, complete silence. It wasn't until March 28th, 2024, when I reached out to them for an update, that I received a response. They informed me that there was a backorder and that they would keep me updated.

Fast forward to April 21st, 2024, I followed up again as I still hadn't received any information. They told me that there was still a backlog of orders. Then, in June, I received an email offering me an upgrade to an A1 package, which would supposedly reduce shipping time. The catch? The price was the same as if I had just bought the A1 package outright.

In June, I finally received the unit. I plugged it in, only to find that it did not function. After two days of troubleshooting, I was offered the option to purchase a new SD card with the correct firmware loaded. I was appalled. Why should I have to pay for a new SD card when the product I received was defective?

I complained about this, and a new unit was dispatched. However, by that time, the support team had sent me the correct firmware, and I managed to get it hashing. But within two weeks, the unit started acting up. The hashrate would slowly decrease to about 290 (instead of 400) and then crash. A hard reboot would fix this issue temporarily.

I reached out to support again and was told that I would need to ship the unit back at my own expense to get a replacement. Shipping from New Zealand is very costly, so I decided to reboot the device once a week as a temporary solution. Two weeks later, the fan failed entirely.

Initially, their support team asked me not to give a one-star review until we had troubleshooted the device, which I did with a lot of patience and dealt with the delays. However, I cannot give this company or their product a good review. It is clear that their "TESTING" was not thorough, and I don't know how they could test the unit when it had the wrong firmware installed. I am a technical person, so all the normal requests to ensure my firewall wasn't preventing it from hashing were not good enough for me. If I could give this company/product less than one star, I would.

"Company is a fraud!!"

Company is a fraud!!

Brought a large order had 3 USB miners missing. Has been over 6 months and the company are saying its been to long now to deal with the issue. Although I have lots of emails from them where they are supposed to be dealing with the issue and nothing have been done. Company is an absolute Joke and doesn't deserve to be Brought from. You can find their manufactures all over ali express.

"Top Notch Service"

I was having issues with my bitcoin miner. The Bitcoin Merch team was very kind and put in the time and effort to solve my issue. Now my miner works great.

"I was having some issues with my Mars…"

I was having some issues with my Mars Lander and I needed to ship it back to Bitcoin Merch for repairs which was quickly resolved and Zeeshan Ahmed was very helpful!

"Seit März warte ich schon auf den Mars…"

Mein Bestellnummer ist 39250
Seit März warte ich schon auf eine Rückmeldung das der Mars Lander verschickt wird nach 4 Monaten wurde das Paket verschickt derzet warte ich auf die ankuft

"Bitcoin Merch are a wonderful &…"

Bitcoin Merch are a wonderful & professional company! Their Customer Service is courteous, prompt and my requests and product orders were resolved timely! Sam, who helped me directly is to be commended! I will be dealing solely with Bitcoin Merch for my further Bitcoin mining requirements well into the future! A big thank you to the whole Bitcoin Merch Team!

"We bought Mars Lander & Gecko Science"

We bought Mars Lander & Gecko Science. Their technical support (Sam) is also very responsive when we’re troubleshooting initial setup issue, 0.00 Hash. It was resolved in 2-days time and now running fine. BTC Merch products are highly recommended!