"item out of stock but fantastic customer service"

I ordered a Tonie from this company (which was listed as in stock) and noticed it changed to out of stock after my order was made. I saw the reviews and contacted customer services to see whether they had my item. To be fair to this company their customer service team got back to me straight away to say it was stored at a different site and was on its way to their warehouse. It didn't arrive by the date agreed so I asked for a refund and it was issued the following day. I've read the reviews and whilst I didn't get the item I wanted as it wasn't really in stock which is disappointing I do think their customer service team were excellent and I would give this company another try in the future (perhaps with a less popular item as the one I wanted was out of stock nationally)

"Very disappointed!!!"

Very disappointed!!!
I order two things on the 7th January. The delivery was 3-5 days
By the 20th January still no items so emailed them they came back to my woth there having trouble with stock that I ordered.
I feel like if they have a stock issue they should email and say that !
These items I order where a birthday present for someone because they didn't come when in 3 to 5days off ordering them I have to buy something else.
I would not recommend buying anything from this company and they struggle with having stock and letting customers know if they are out of items.

"Very disappointed"

Very disappointed. I purchased my sons main christmas present on 11th December. The delivery page says delivery takes 2-3days, so went ahead and purchased, not even worrying it wouldn't come before the 22nd when we were leaving to stay with family. It finally arrived on 23rd. We had already gone. 12 days after ordering! The now expect me to pay return delivery charges because they say the confirmation email (after purchase), said arrival will be Wed 18th Dec - Sat 28th Dec. It did not say this, as they claim, on the checkout page!! Absolute joke, I am really upset about their level of customer service.

"Good all round"

Package was packed well and items arrived in good condition within a good time frame.

"Perfect experience"

Following reviews from here, I was reluctant to place an order, but I thought it was worth a try and I have been very impressed. Ordered at the weekend and delivered on Wednesday. Can’t be faulted.

"Great products and great value"

Great products and great value

"Very pleased "

Great selection, I chose the DPD 24 hour tracked delivery and it came exactly as it said, delivered on time and very fast, I am very happy with my order and will definitely be ordering from here again :)

"authentic Lego purchase"

authentic Lego purchase, delivery was really quick, box was undamaged and great value. My child was very happy, overall it was a great experience.

"Great service"

Item arrived quickly and was a great price! My nephew absolutely loved it!

"Excellent service"

Excellent service. Best price anywhere and very quick delivery. Very happy.