Mixam

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832 reviews
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Customer Reviews about

Mixam

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Genaro

5.00/5.00

"Excellent quality and great speed"

Excellent quality and great speed

29/09/2024

NEIL CORRY

5.00/5.00

"Very happy to recommend. "

I’m using Mixam on a regular basis, having used the service of other great printers in the past, but Mixam are the best. From a big book project I did last year to a monthly-ish magazine project this year, their service is second-to-none, and with great prices and superb customer service.

29/09/2024

Billy

5.00/5.00

"Great quality, fast production"

Fast, accurate, and great quality product.
I have used them before for small print runs, and will 100% be using them again.
Pretty affordable too.

29/09/2024

Christopher Guerra

5.00/5.00

"I have bought 3 book packages this year…"

I have bought 3 book packages this year and I always receive a good quality prints and always that arrives very soon. Its a very good printing company.

28/09/2024

Lee

4.00/5.00

"My book"

The templates were so easy to use and understand. There was an issue with the production which drops my review rating a little but the support staff were so helpful correcting the issue and the final product was superb. Just how I wanted it.

27/09/2024

Simon H

1.00/5.00

"Avoid Mixam"

Avoid Mixam! I'd give 0 stars if possible.

The worst printer I have ever encountered, be careful of their delivery times, they're estimated.

Not only this but when they delay delivery they don't tell you - you have to chase on live chat every day, and every day they lie and tell you the same thing, 'without fail we will be dispatching tomorrow' they said yesterday... needless to say, they haven't and now tell me it's Monday - a whole week after original dispatch date.

They didn't voluntarily send me this information either with an apology, I had to drag it out of them over live chat.

Save yourself the stress and heartache and use another printer, I wish I'd have read the 1 star reviews on here first, of which there are plenty and heeded the advice to use a more customer centric printer.

25/09/2024

Jon. M.

5.00/5.00

"Many Thanks!"

The new issue of my fanzine just arrived from Mixam and I am very happy with the result. Good turnaround time, the delivery package well protected and printing to a high standard. Also staff extremely helpful. Excellent result all round. Many thanks.

25/09/2024

Phill Smith

1.00/5.00

"Bad production, QC and service."

I have used Mixam for a long time, with a total spend with them over £20k. I am not a one off individual user, I use them commercially. Their customer service, quality control and product standards have taken a huge nose dive over the last few years to the point where not only do I not recommend them, I have to warn people not to use them.

Currently I have 10x hardback books 'in production' with them. They missed the original shipping date, gave me another shipping date, which they missed, gave me another shipping date, which they missed, and now when I have contacted them asking what the heck is going on they haven't even been able to give me an estimated shipping date. The books are now nearly two weeks overdue. The best they have managed so far is to offer a 10% refund which I only got because I demanded they do SOMETHING to make it right - they seemed to be hoping I wouldn't notice.

I'm so tired of bad product and bad customer service from them. I have had books delivered unsellably warped and when I raised a ticket I was told that this happened because they were stored vertically and books aren't supposed to be stored vertically - an outrageous lie that assumes I have never seen a book shelf, a book store or a library. Please, if you are serious about getting a quality product, on time, backed with respectful and effective customer service, you simply cannot use Mixam.

25/09/2024

clo

5.00/5.00

"Brilliant service"

Fantastic quality and fast turnaround - this Company is a lifesaver!

24/09/2024

Glyn

5.00/5.00

"Excellent support."

Helpful, patient and quick turnaround.also, helpful templates provided.

24/09/2024
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