"Proceed with caution"

Having been assured that the watch I wished to purchase on their website was not only available and in stock it was also in the UK, so I paid the balance in full on 5th April and having received confirmation of the reservation and receipt of payment for the watch I looked forward to receiving it.
To get to the point not only was the watch not available as I was assured it was, I was given excuses for the delay in fulfilling my order. Communication became almost impossible with denial of my emails requesting my refund in full.
Eventually after giving them 7 days in which to respond to my final email and 14 days in which to return my £4600 payment in full it was finally refunded to my credit card on the final and 14th day, 27th May, over seven weeks after placing my order with them.

"Très bonne expérience !"

Premier achat d'une montre Cartier sur internet. Tout s'est déroulé comme prévu. L'équipe est réactive et professionnelle. Je recommande vivement Chronoexpert !

"The seller is trustworthy"

The seller is trustworthy. Very quick and friendly contact and feedback. Delivery a little later than stated, but otherwise everything was great.

"I cannot recommend Chronoexpert"

Sorry for this long review, but I want to share the full experience that I had with Chronoexpert to allow everybody to make your own assessment of this company.

I started my experience via the Danish website of Chronoexpert.

Apr 13 “Tak for din ordre”
- I ordered a Rolex GMT Master II 16710 “with box and papers” via the Danish online store of Chronoexpert
- Reading the order confirmation, I realized that Chronoexpert is based in Spain
- I’ve send an email to Chronoexpert with two questions: 1) can I pay in Euros and what is the price of the watch in Euros? 2) can I get a picture of the papers as they were not visible in the pictures on the homepage

Apr 13 and 14 - David from customer service
- David from customer service is writing via email that “In this model, we only have the service papers. Perhaps I can suggest another piece for you with the original documents, is that ok?”
- My reply: “I am OK with it. Do you prefer a bank transfer in Danish Krones as I have it in the invoice or in euros? If in euros, please send me the amount”
- Davide: “I´m afraid the watch is not available”
- My reply on Apr 14: “Why is the watch suddenly not available?”
- No answers anymore

Apr 15 - Switch to WhatsApp
- As I did not get any response from Chronoexpert via email anymore, I tried other channels finding out that Chronoexpert is also doing its correspondence via WhatsApp
- I wrote with reference to my order number that I am confused because of the above mentioned email communication and that I would like to buy the ordered watch

Apr 19 - Finally an answer
- from Chronoexpert “This Rolex GMT Master II 16710 has a price in euros of 11,300”.
- Great! I’ve asked if this means that the watch is available. Answer from Chronoexpert: “The watch has been reserved by other customers. If you have already made the payment we will check the priority.”
- My reply “I could do a real time transfer right away, but then I need to know that I’ll get the watch.”
- The above communication happened between 11:30 and 13:15. After that it went silent again and Chronoexpert did not answer to my request to confirm that I’ll get the watch if I pay it with a real time transfer.

Apr 20 - Follow-up and disappointment
- I followed-up in the morning of the 20th and ask for a reply on the conversation from the day before
- Answer from Chronoexpert: “we are sorry but unfortunately the item is no longer available”
- I asked if they could offer an alternative. They did and send an offer for a 16710 at a price that was more than 70% (!) or 8,000 Euros higher
- I asked them how they want to live up to their promise of “exceptional service at heart” (I’ve taken this claim from the Chronoexpert homepage).
- Answer from Chronoexpert: “We believe there is a mis-understanding in your part.”

I ask everybody to make your own assessment of this experience and ask yourself if you want to spend your money (and time) with this company. I for myself decided that Chronoexpert is a highly questionable business.
- You order a watch.
- You learn after several attempts of contact that this watch has been “reserved by other customers” (please note the plural in customerS)
- I asked myself what you have happened if I would have paid the watch.
- Looking at Trustpilot you will find reviews from 2022 with the following statements

- “AVOID – still waiting for refund”
- “purchase made for 54,800 GBP… I have now involved the police”
- “almost 5 weeks later… only received 1,000 EUR. Remaining amount of 11,000 EUR still not received.”
- “sold me a Rolex watch priced at 15,500 GBP… they are no longer responding. I am pursuing legal action”

When you read this, please keep in mind that Chronoexpert is a business that offeres the majority of products at a price of >5,000 Euros; in several cases even above 100,000 Euros.

Do you want to make the same experience? I do not and I will hope that this review helps others to avoid making even worse experiences.

"I was looking for a specific watch…"

I was looking for a specific watch which was found for me. It took some time but I have received now and am very happy.

"Outstanding and efficient transaction - Omega Ploprof"

Outstanding and efficient transaction with Chronoexpert - all stages of the purchase were exemplary after they located my 2022 Omega Titanium Ploprof and secured it for me. Nowhere in the UK could supply this watch at all. Customer service was spot on and efficient - I will definitely use them again well done.
A proud owner of my new dream watch 💥👍

"I have purchased two Cartier watches…"

I have purchased two Cartier watches from Chronoexpert. Both transactions were made simple and secure. I do recommend!

"They're fast"

They're fast! Professional and fast in delivery. 100% recommended.

"I would recommend Chronoexpert"

I would recommend Chronoexpert, especially for Cartier and Omega prices.

"Professional platform"

Professional platform, I used it to buy my first ever collection watch.