"I have bought a Rolex Cellini Y-gold"

I have bought a Rolex Cellini Y-gold. the order, payment and shipment was easy

"I've bought through Chronoexpert three…"

I've bought through Chronoexpert three times now (TAG,TAG,Bell & Ross). Every experience has been seamless. And when you're buying watches remotely, that really matters.

"I was a little nervous buying a watch…"

I was a little nervous buying a watch online but a trusted jeweler in my area (Mancunian) assured me Chronoexpert was a reputable site.

"Fue muy fácil buscar y comprar mi nuevo…"

Fue muy fácil buscar y comprar mi nuevo reloj. Precios competitivos, excelente entrega e información proporcionada durante todo el proceso.

"Super fast seller"

Super fast seller, beautiful IWC watch, highly recommend!

"Good selection of watches.."

Good selection of watches... I felt secure in my purchase.

"If your looking for a special watch and…"

If your looking for a special watch and your ready to buy online Look no further than Chronoexpert. The watches are all authenticated and delivered as described.

"5-stars and that’s why…"

I’m very satisfied with my purchase even if I didn’t got the right one on picture. There was an error with the website at the exact moment I ordered the watch but it turned out to be the right watch for anyway and they were very service minded and wanted me to be happy about the situation and offered me a lot of options. So my hole experience was more than excellent. I can really recommend them and a big shout out to Salvatore for helping me in the best way.

"I am impressed by the collections they…"

I am impressed by the collections they have out for sale. I saw all the major brands and the prices that they were giving away the products in are quite affordable. I would choose Chronoexpert whenever I want to shop for watches for sure.

"It was the best of service, it was the worst of service."

After finding a watch I wanted to buy, Chronoexpert salesman David Martin was very service-minded and quick to reply my e-mails. When it turned out the watch I had requested was not available, Mr. Martin found a similar watch from another supplier. Happy days. I made the purchase, transferred the money and all of a sudden, Mr. Martin simply started either being very slow in his replies, or simply did not answer. I spent a lot of time hunting him down via e-mail and phone, and I spent a lot of money on the watch. I felt worried that I had been scammed, as my initially very service-minded contact person seemed all of a sudden to be less interested in replying my requests for an update.

Weeks went by with no replies, and out of the blue, I get an e-mail telling me that there's been a mistake – Chronoexpert is not able to get the watch from their supplier after all. Bummer. This is more than a month after making the purchase. I got this information from a customer service e-mail, not from my silenced salesman, David Martin. I felt poorly treated and of course sad that I could not get my watch. The whole initial part of the contact with Chronoexpert left me feeling poorly treated, worried and insecure.

Weeks after, I received an e-mail from customer service telling me that they could sell me a similar watch, but from another year. I said yes, and from then on, communication was great. Fast replies, concrete information, overall good service. I received my watch and I have no complaints about the second part of my more than two-month long exchange with Chronoexpert.

Would I recommend Chronoexpert to others? No. The initial part of the process, finding a watch and making the purchase did not feel very safe. I was worried, and customer service seemed disinterested in me, once I had transferred the money. The initial part of the process, for me, is wildly important. This is the phase where you want to feel you can trust the vendor, trust the sales person, and trust the watch will one day sit on your wrist. I did not feel any of those things.

I have the watch now, and I love it. But because of the initial part of the proces, I cannot recommend Chronoexpert to others. The goods news, to Chronoexpert, is that they can take steps to make the process better and less stressful to clients. But it starts with improving customer service, especially in the initial vulnerable part of the purchase process. I spent too much money to be treated this nonchalantly.