"Tim Hartles has been great the whole…"

Tim Hartles has been great the whole way through, always responsive & there to help when needed.

"I never had to do anything much myself"

I never had to do anything much myself. Purple bricks did it all for me. All seemed to go quite smoothly

"Good"

Excellent presentation and reasonable valuation

"Great friendly service"

Great friendly service, very helpful

"Process for a valuation was easy "

Process for a valuation was easy . Numerous dates and times available.
Agent was on time , polite and professional, he had clearly done his homework on houses in our vicinity. Agent explained all our options with valuations and the reason for the suggestions.

"Quick and easy "

Quite prompt and easy to connect

"I was very impressed with the quick…"

I was very impressed with the quick response of both sales personnel and lettings personnel. Both were very kind, Polite and very professional. for lettings, it was Anika Vaghela and for sales it was Stephanie Napoletano

"bad time management "

this is my first time to purchase a property and using Purplebricks estate agents, they give me a very bad experience. actually I received an offer on 13/Feb, and they told me the offer is withdraw due to late update solicators detail on 18/Feb. it is so ridiculous, it just only 5 days including weekends, it's mean just 3 days only to update the detail.

"Friendly team"

The app is great to keep up to date with viewings appointments and offers.
I got updates via phone and Purple bricks staff kept in phone contact.
Great if you want a digital service
To keep costs down you can do your own viewings.

"Worst"

Worst, Terrible and unreliable customer service. Trust me, if you are a buyer and purchasing through PB then give the purchase triple time as their staff don't have any clue what is happening, I bought a property through auction which is being dealt with PB, I have provided already my all docs to GOTO and Lifetime legal (2 different companies) as per PB requirements and now they need to do their own checks so provided the docs 3rd time. Earlier they were sleeping and did not start all checks at one go which should have been the case. I have lost almost 30 days in to 56 days deadline and still waiting for sale of memo from PB so solicitor work can start so just imagine in 30 days PB has still not provide SOM so my solicitor work can start. Avoid these jokers and spend some money on a good estate agent. I am not mentioning the staff's name as it will be personal but I really want to name them as I am so frustrated with these guys.