"Highly recommend Diane Armstrong at Purplebricks"

Diane Armstrong has been exceptionally helpful from day one. Her expertise and professionalism have been evident throughout the entire sale process, and she has patiently answered all our questions. Managing the sale from abroad could have been challenging, but Diane’s excellent communication made it seamless. She was always available to address our concerns and provided valuable guidance every step of the way. As first-time sellers, we truly appreciated her support. Overall, our experience with Purplebricks has been smooth, and we’re confident we made the right choice.

"The agent didn’t turn up"

The agent didn’t turn up

"I have had an excellent experience with…"

I have had an excellent experience with purple bricks especially with Charlotte who kept me informed at every stage and answered all my questions quickly.

"Steer clear, avoid this company!"

This was sent to purplebricks on the 15th February. As yet, nobody has acknowledged receipt of my complaint. I did everything asked after commenting on a facebook post where other disgruntled clients were finding their experience similar to ours. In my opinion, steer clear of this shambolic company, especially the Wakefield part and their non transparent agent Heather Hall.

We found out yesterday after a call with Naz Mola that our property advert was going to expire in 32 days as we were reaching 6 months on the market. Your sales agent who came and valued our property (Heather Hall) neglected to tell us this even when we asked if there were any clauses we should be aware of we were told absolutely not! I said I was wary of purplebricks as I'd heard not so good reports. We were told since you had merged with Strike your services were so much improved. I hardly think being dishonest and not transparent warrants an improved rating. I reduced my property after a few weeks by 10k even though your agent thought I was being hasty. She also removed some photos as felt they didn't do anything to sell the house. Naz came on the scene and emailed me to suggest I drop the house price by a further 10k or spend more money and auction it! Just remember at this point I have not valued my house or appraised it, YOU HAVE! I am not an estate agent nor do I profess to known the market, that's your job. So, from this I feel you have got it wrong!!! Then Naz called eventually to speak to us yesterday and advised me that my agreement was coming to an end and to keep our listing live we either reduce it dictated by you or we start paying again. I told her I had no idea what she was talking about and all I got was, check your agreement. If Heather Hall had been honest and transparent and told us listing's expire we would NOT have paid out over £800 upfront to you. Blindsided, dishonest and robbed. Absolutely shame on you and now will endeavour to make sure anyone I hear it considering purplebricks does not engage your services. You are a disgrace!

Lydia as requested I have replied to you! 21.2.25

"Professional and Efficient"

Nigel was very informative and professional. Valued the house at the range we had hoped for and expected. Prompt appointment and regular contact. A Very efficient process.

"Great service"

Great service. Friendly advisor.

"We are using Purplebricks to sell our…"

We are using Purplebricks to sell our house and been very happy with the service they have provided.
From the first meeting with their valuer James Garland, who was very knowledgeable regarding the value of properties within our area and gave us good advise on the marketing price.
We used their photographer for the photos who again was a great guy and both have been very respectful of our property, we also used their photographer photographer for the EPC certificate

"Viewings went well and house sold…success!"

Viewings went well and house sold quickly.The app is easy to use .
Didn’t realise we had to be the ones who went round when surveyors went to the house . Assumed purple bricks dealt everything when you paid for the top level of service.They just give them key code and leave them to it which we were not comfortable with as house was empty.Overall very pleased, this was a minor hiccup and I would definitely recommend them

"Sarah Tuck has exceptional customer…"

Sarah Tuck has exceptional customer service, going above and beyond for us with the sale of our late father’s property. Always on hand to answer any questions, chased up any queries, and as we live 2 hours away, Sarah does all the viewings for us and takes care of everything. Thank you Sarah.

"Very pleased!"

We've been very impressed with the service we've received from PB right from the beginning when Tim Shacknell valued and got us on the market, and Lisa Broadhurst supported us throughout the remaining months getting us sold. Lisa has been informative and quick to respond to any queries and updates to our advert, she's very pleasant and polite and its been a pleasure to get our house sold with such support. Thank you!