"Having a friendly call to go through…"

Having a friendly call to go through the process after the offer was accepted was really helpful. It removed some uncertainty that I was feeling.

"Sara was very helpful and answered all…"

Sara was very helpful and answered all questions and fast results.

"Awful - would not recommend "

I would never recommend using Purple Bricks.

To start with the photographer came to our house super quick to take photos which was great, however he didn’t remove his shoes which meant I had to constantly follow him around with the hoover as I obviously wanted the house to be clean as we were trying to sell it…..

As an over view, they take forever to do simple tasks like check documents, staff don’t reply or seem to care. You have to go through to a call centre each time you want to speak to somebody. Some staff can only make ‘outbound calls’ so good luck getting put through to the person you spoke to the day before!

We were at a stage we were at risk of loosing the house we were buying and potentially looking the buyer of our house due to the terrible service from purple bricks.

Staff do not seem to care, I once asked to speak to a manager and was told you have to request this online I then asked how do I do this and they responded with ‘I don’t know’. The only reason we got things sorted and finally moving is because I called the sales negotiator to inform him we were going to move estate agents (even though we had already paid PB)

Hoping that the sales progression is not as painful however when I had a call to say the memo of sale was finally done they advised a member of the team from sales progression would be in touch in a week…. Why does everything take so long with them?

You literally get passed from pillar to post when you call and also make sure you have 20-30 mins each time you do want an update as you have to wait in long ques and then get passed to different people.

I would never ever recommend PB and I would always rather pay more money and go to a local estate agent.

I have sent a complaint that was suppose to be acknowledged within 3 working days…, here we are 5 working days later with no contact. No surprise there.

"Thorough explanation of fees and process"

Thorough explanation of fees and process

"Marie Broomer, so wonderful and helpful!"

We have been helped from day one by Marie Broomer in Northampton. No matter when she always made herself available to us, even by rearranging her schedule. She immediately understood what we were looking for in a home and was extremely patient and helpful. We are thrilled to have been successful in the purchase of our new home with her help. Thank you!

"A great start to selling"

Sarah Pownall is friendly, approachable and has been extremely helpful with the process so far. Sarah is readily available to answer any questions we have. We are still in the early stages of the process and if it continues in this manner we will be delighted to have chosen Purplebricks 😊

"The person was quick and didn’t waste…"

The person was quick and didn’t waste my time.

"Really easy website to use"

Really easy website to use

"We used Purplebricks for the first time…"

We used Purplebricks for the first time recently and were extremely pleased with the experience. Caroline Vimpany who showed us around the property was so professional and approachable from the first meeting and has been available for all my queries via phone/message. Thanks to Purplebricks efforts we have found our perfect home and we are extremely happy!

"Very friendly"

Very friendly, informative and knowledgeable. Put me at ease and made me feel very confident to use the company. Credit to her profession.