"Great Customer service."

Sarah Patten conducted the viewings in a professional manner, was punctual for viewings, responded to emails promptly and was a pleasure to deal with.

"House viewing "

Nottingham viewing agent Stephanie was friendly, professional and went out of her way to make sure I felt I had as much info as I needed. Really fantastic service.

"No fuss straight to the point with fees…"

No fuss straight to the point with fees and what needed to be paid for up front and on completion.

"So far so good"

So far so good, the house in on the market with help from Heather Hall, seamless and easy.

"Attempted charging me a fee AS A BUYER!!"

I'm a buyer...ie.I chose a house which is being sold by a vendor via PB. PB is THEIR agent, instructed by them and, you would think, charges the vendor for its services. Yet, I've just had a call for anti-money laundering checks and a demand for £80 for the privilege! I've politely declined their request to pay for the checks which THEY must carry out. If it means we lose the house, so be it - appalling practice. Now reading reviews, I see the whole industry think as poorly of them.

Edit: they have requested more information to look into things. I've provided this and will update here. I just had a 3rd call asking for a fee for AML checks for info.

"Awful experience"

Awful experience. Lost 2 offers as Luke never bothered to follow up. Stay clear and go to a company who has some self respect

Signed: Ramona Olaru

"Valuation "

Knowledge and succinct. Was able to answer questions on the change in the local market which was very helpful. Also not too pushy but explained well the pros of Purple Bricks.

"Good service"

The viewing agent Silvena Kotcheva was very helpful and informed on details regarding the property. The negotiations team have been a little slow with their processes taking time to complete.

"Informative and to the point."

Informative and to the point.

"Unprofessional time wasters"

Absolutely disgraceful the way I was treated. I had a valuation booked which I took time off work for. Exactly at the time of the valuation I received an email “ Your valuation has been cancelled by Anika Vaghela.

17th February 2025 @ 02.00pm

Why was your valuation cancelled?
I haven't heard back from the landlord despite calls and messages - if you wish to rebook please do so and I can arrange the valuation.”
I received NO phone call, no messages only this email.
DO NOT USE THESE PEOPLE. Unprofessional to say the least.