"They are very helpful and excellent in…"

They are very helpful and excellent in their job.

"Worst estate agents "

really regret selling my property through these agents. I request a call back every day, but it never happens. Poor customer service—stay away from them

"Abysmal service."

Abysmal service.

We stuck to the terms and conditions, pulled out well within the cooling off period and still no refund despite over a month of fighting.

Our local rep no longer replies and customer services fob you off, promising replies and calls that never materialise.

No doubt we’ll get some generic reply to this review telling us how sorry they are and to reach out for help, but that is purely an optic so that readers think they care. Customer services do not help customers.

I dread to think how bad they are if you actually proceed.

Avoid

"Caroline is a trustable agent "

Caroline, is a very warm and smart lady and she is so experienced in her job. I feel so lucky that by chance my house in her hands for selling that I trust her very much to get advice. She explains well what the viewers needs to know about our house also makes the comfortable and happy atmosphere for them plus seller too.
I do appreciate her hard working and so glad to have her as an excellent staff for Purplebricks.
God bless her for the best service.

"Stephen Marcroft "

I bought and sold my house with Stephen Marcroft at Purplebricks and would absolutely recommend him to anyone wanting to buy or sell. Stephen is really easy to speak to and is very supportive of you every step of the way through the process. I really appreciate how he goes above and beyond for us. I wouldn’t want to work with anyone else!

"Heather was polite and friendly"

Heather was polite and friendly. She took time to view the house , gave a value and explained all the options.

"Jennifer showed us around a property…"

Jennifer showed us around a property today. Jennifer was welcoming and spent plenty time making sure she answered all of our questions thoroughly.

Great service would highly recommend, thank you.

"Very good experience with Claire highly…"

Very good experience with Claire highly recommend. Thank you

"Quick and easy"

Quick and easy. Brian was knowledgeable and come across expertly

"Would not recommend"

Would not recommend.

We are currently in the process of selling our house with Purplebricks and to say we would not recommend would be an understatement. The initial selling process we had no issues with however post sale has been unnecessarily stressful.

Once we sold our home, Purplebricks failed to tell people who had put bids in that it was sold. Meaning that people were messaging us and left hanging. Completely unprofessional and unfair and we were left to deal with this with no help from them.
Once we sold our home purple bricks completely failed to push our seller, or, contact them to enable to process to proceed quickly and smoothly. This ultimately led us to having to change buyers quite far down in the process.
We never speak to the same person, whenever we ring we speak to someone new who has no idea what is going on with our sale.
The estate agent from the home we are buying from has contacted them several times for us to ask about the sale. At one point she was told “they didn’t know what was going on” by one of the agents. We get mixed messages every time we ring, to quote “well I don’t know whose told you that but it’s not right”
The whole process has been slow and at times we’ve felt like the slow, unprofessional process has left our own purchase on our new home hanging in the balance. To say this has been stressful has been an understatement.
When we changed buyer purple bricks put our home back on the market, despite us having a new buyer. People were booking to come and view our home when it wasn’t for sale. Again, we had to sort all of this ourselves.

Terrible communication, unprofessional and a very slow and painful process. If we weren’t so far into the process I’d be changing estate agents as the whole experience had been beyond stressful in every single way and we are still struggling to process our sale.

I had a call to say the MOS was done and I should receive an email shortly for it then to be never sent. When I rang up they then said this wasn’t the case. My case is currently with compliance which it has been for at least a week. Despite ringing multiple times a day it doesn’t seem to be getting anywhere.