"Today I had a viewing with Szandra…"

Today I had a viewing with Szandra Muller, there team is well professional and it is a good experience.

"So quick and helpful"

So quick and helpful. Lizzie Bennett was brilliant and could not do enough

"As a returning customer to purplebricks…"

As a returning customer to purplebricks after spending a considerable amount to sell 2 houses.

Disappointed with the level of service from the estate agent end.Purplebricks seem happy to take the fee to sell the house then it seems their job is done. No urgency to sell your property especially in the upper price bracket.

If you're considering selling a house use local estate agents I have doubled the amount of viewing in 1 week compared to 3 and a half months with purplebricks.

Pay the commission.

"I buy properties from multiple high…"

I buy properties from multiple high street & online estate agents but purplebricks are by far the worst iv ever dealt with, there communication skills are terrible, also I didn’t receive there confirmation email about a viewing so asked for the address so I could find the property and they couldn’t give me it because of GDPR! HOW AM I SUPPOSED TO FIND THE HOUSE!

"Very informative and helpful"

Very informative and helpful. Super quick to get things sorted.

"USE AN ESTATE AGENT"

We paid upfront and took out the whole bundle – that was our first mistake! They had the money, no need for service. The pictures were done, along with a video. The video didn’t go on with the pictures. The service included viewings so a key safe had to be fitted. The key safe was never fitted so we had to do the viewings ourselves. We had a total of 3 different advisors in the space of 6 months – the last one was assigned 1 month after we signed up. She was hard to contact. Calls were made, messages left for her to call back and emails sent. Days went by before she contacted us back. Prospects would book viewings but then they disappeared down a black hole – no feedback at all and no effort on the part of the advisor to use the contact details they hold to get feedback. When I complained I was informed that “We would not expect our Viewing Hosts or Account Managers to contact viewers to request their feedback, unless the vendor specifically requested this” a disgraceful service – what do they actually do?!. I eventually made a complaint and of course every point that I made was not upheld – of course not! I eventually got my money back for the viewings that were never performed by them.
We were then told that the contract with Purple Bricks is only for 6 months whereby you either have to reduce the price by at least 5% or pay again! Pay again? Yeah, right! Failing that, we could put the house up for auction and see what people want to pay – an absolute disgrace.
We have decided to withdraw our sale from Purple Bricks and I cannot say this enough. Bite the bullet and pay a proper Estate Agent. You will get a dedicated person, they will take all the contact details of a buyer, do the viewings, follow up after the viewing and contact you with feedback. They vet any prospect buyers and see the sale through to completion and the team is just at the end of a phone. Everyone is happy. Please, please do not waste your money on this company. We have had to write off over £1,000 because of our decision to use them. Be warned.

"Really helpful and informative"

Really helpful and informative. Great service.

"Andrew Highams is an absolute pleasure"

Andrew Highams is an absolute pleasure. He has been very friendly, approachable and professional. Very pleased with the service he has provided us so far :) I would definitely recommend him.

"Highly recommend person "

We have been to view the property in Kirbyclose. Ms Roni O’Brien was there to welcome us with a huge smile and she was very helpful and explained everything about the property. She is very sensible, professional and efficient.
She is an asset to your company.
Many thanks to Roni.

"Valuation Experience "

Had a valuation with purple bricks, Stephen was great, clear knowledge and very helpful to give us an understanding of what our options are without feeling like we were being pushed to make a decision. Will definitely be using purple bricks when we come to sell.