"Right from day one when Richard came to…"

Right from day one when Richard came to explain the process that was easy and straightforward from the photographer who came very promptly and did an excellent job.very good system using the app to arrange viewings and our house sold within 10 days after a lot of interest from buyers. Very happy with Purple Bricks and great value, fingers crossed the next part goes as well

"Property viewing "

I had Szandra Muller as my viewing assistant for a property in Oswaldtwistle last week. We arrived on time as did she and was very clear and precise when explaining the property and its current situation. The property was up for auction so not something I proceeded with but very happy with Szandra and her guidence on this

"Good but the nuisance of AML check"

Overall, the online estate agent service is commendable. However, the fees for the AML (Anti-Money Laundering) check and the lifetime legal subscription somewhat detract from the experience.

"Very Efficient Marketing."

Andrew Higham was very helpful setting up the sale of our house. Everything clearly explained and set up. Very efficient and quick. Any questions were quickly answered. The advert was as we wanted showing everything in detail. The photographs show the house at its best. Very pleased so far.

"Efficient"

Efficient, transparent, trustwothy, brilliant and easy to use website.

"computer trouble overcome"

I had computer trouble trying to get though to your firm and your agent Andrew Higham spent a long time helping me get over the problem. Great service.

"Asked for an appointment to view a…"

Asked for an appointment to view a property and was told it was virtual only, I said I didn't want this and forget about the appointment as I wanted to view in person not virtual as I've already done a 3d viewing on the property online.

Asked for appointment and account to be cancelled.

That afternoon had a email from lily saying about booking my appointment, immediately emailed her back saying cancel account and appointment and got another email saying will do as I ask.

This morning I get an email from a gentlemen called Matt whom was tryinf yo book my appointment, answered immediately saying cancel cancel cancel. Half an hour later got two emails one confirming the account was ready and two I have an appointment in person.

I did make it clear I wanted an appointment in person but also to lily on the email that I didn't want any appointment at all bd not yo bother with any viewing.

Matt has ignored two requests and a third request sent to him to cancel my account and appointment, I emailed and complained back to him abd explained I will he raising this review naming him.

When I called purple bricks This morning I wad angry abd ended up being hung up on!!

"Fist time virtual viewing which was…"

Fist time virtual viewing which was great 👍

"He was lovely and very understanding"

He was lovely and very understanding, the house was full of screaming kids, cats and dogs (one of those days) he was great and very helpful, if we choose to sell it would be you guys his advice was brilliant

"Tryed to book the pastures in Bawtry…"

Tryed to book the pastures in Bawtry twice and no one got back to me rubbish service don’t no how say can sell homes must be luck , have tred booking 2 times and waited and waited no one as got back to me and I have sold and can move asap but no one as rang me , my name is mr jessop and the bungalow is in Bawtry