"Great customer experience after an item…"

Great customer experience after an item was out of stock. I was able to order another item at the sale price after the sale was over. Response time was quick and process was so easy. I appreciate the great experience I received from John Thomas Toys. Much appreciated.

"Great Price and Customer Service"

Their toys are really big for their sizes. Customer service is top notch. I had a minor problem with one of my dildos and they offered me a free 9" toy on my next purchase. Delivery was really fast, even to Canada.

"Quality of service was brilliant was brilliant"

Quality of service was brilliant.

"Asked to backfill orders"

I had already put in two orders with my PayPal email address, and then I created a user account on the website with a different email address (that I normally use for online shopping). The support staff was not able to backfill those two orders to my new user account, but they did provide me with a voucher code to make up for the points I would have earned from those two orders. Their support staffer (Phil) was very friendly and helpful, and was quick to respond. I appreciate good customer service. I have to assume the inability to backfill my orders is a technical issue (being a software engineer myself), so while unfortunate, I do not hold it against the support staff, hence the 5 star review. Plus, the products are top-notch.

"Excellent service and great quality products"

Having just ordered my 4th toy from John Thomas Toys this should speak volumes. Very good quality toys and very speedy delivery.
I am very experienced. In general my advice would be go for the softer option and go for the bigger option. OK, I'm a size queen and that's what I have happily done.

"great customer care"

Had an issue regarding a purchase. Staff have been kind enough to offer me a replacement toy and keep the toy i had bought which firmness rating had been mislabeled. Great brand, customer care and products.

"John Thomas Toys - Excellent as always!"

I have ordered several times from John Thomas Toys, their service has always been excellent and a speedy dispatch/delivery (it was no different on my latest order). Only once has a toy been out of stock at the time of ordering but I received a phone call and email within half an hour.

The toys are quite large but so long as you have read the size/dimensions (I’d recommend converting the circumference into diameter for any avoidance of doubt) then you’ll be fine as their descriptions are spot on.

"great products, friendly staff"

Great products, fast shipping.

Very friendly and competent staff (Phil, you da man!)

I even got a box of chocolates as a surprise!

"Best toys with the best feel I ever had…"

Best toys with the best feel I ever had for the start.
Excellent service as well. I ordered a toy in soft version and got by mistake the harder version. After I ordered 2 days later another one in soft I could compare and the first one was really harder.
After a telephone call and email explaining what happened they send me another toy of my choice, strong reduced in price (I could not send the first one back because I opened it and removed the shrinkfoil already). So they did not have any responsibility.
Very very kind move of them to offer this solution because they didn’t have to.
Thanks a lot Phil for your trust!

"I have nothing but praise for the firm"

I have nothing but praise for the firm. Bought my toy and it was delivered in discrete packaging really quickly. I will be using them again. Thank you JTT.