"Lack of communication"

Experienced big uncommunicated delays on orders. I probably sent about 6 mails over the past few months about this and other issues, none were answered.

Got the delayed orders a few months later, no problems there. Customer service is a larger problem, right now it's nonexistent.

"Good!"

Good and quick delivery, sadly a bunch of delays before it finally arrived. Still very satisfied.

"It's been over a year, and they still won't send my product or issue a refund"

If I could leave zero stars, I would. Placed an order in September 2020. Over a year later, they still haven't shipped, communicated, or given any indication of why it's 'running late.'

Customer service has ignored my many emails, and the only time I've been able to get ahold of them, they've just gone in circles without ever providing any sort of useful information or solutions.

This was an expensive purchase, so it's a shame that they continue blowing me off rather than doing their job and providing customer service.

0/5 stars.

"SCAM"

This website doesn't know how to talk to the customers, all of there customer representatives doesn't know how answer the questions properly and don't know how to give out appropriate answers that the customers wants. Such a bulls* company. Haven't receive my order til now and it's been close to 2 months since I placed my order. SCAM!

"They fooled my head for 3 months and blocked me."

"Fine", just "fine." For 3 months I tried to get my order sent to me. It were Kambe's nendoroids. I wrote about this earlier. The letters were ignored, the calls didn't help, the store doesn't sent the figures. I asked Otaku Square to return the money, they prommesed to call back, and didn’t call back. As a result, I was forced to contact my bank in order to return the money through it. Fortunately, the bank took my side, the money was returned in full, and Otaku Square blocked me.
Unfortunately, I still have one more a fully paid order on € 345.60 in this store 2008487evy2ucvby
This is Hatsune Miku Memorial Dress Ver. Since I am blocked, I do not know what happened to my order, nothing was returned for it, no letters about its current status were received.

"Ellen Ripley figure"

Pro: the product is brand new and the shipping was safe. I got its box unharmed. The communication is excellent (replies for emails in hours)

Contra: ETA was 25 of Aug and I received it on 15 of Sep.

"Great price and quick delivery"

Item was sold for a relatively low price compared to other online figure stores. Arrived in perfect condition, and was shipped quickly given the circumstances (took less than a month to get to Australia). Much improved compared to the last time I ordered from this seller. Would definitely buy from them again.

"Shipping boxes used are cheap"

Shipping boxes used are cheap. Need to improve. If it was pourting rain out today I am certain the boxes would easily get soaked and penetrate into the boxes of the figures.

"Damaged box"

Both figure, and mailing box where damaged when it arrived. I would suggest some sort of filler into the box to protect the figure.

"I received the product as expected"

I received the product as expected, as described. All went very well which is excellent