"Terrible customer service. Would never shop from again."

Absolutely no help from customer service. After over 2 weeks (maybe even a month) and multiple messages to them since my initial customer service request, I got a message from them saying the issue was escalated for review, but I heard nothing from them after that. I felt like they intentionally ignored me. I will never shop from these people again.

"I'm missing 2 orders but very helpful customer service"

I was attended by Robin Brok, and he was really helpful whenever I told him my issue with 2 of my orders. I had 2 orders that were missing and he took the time to tell me what the situation was. I will be called back later today in a more detailed manner what has happened with those 2 orders. He was calm and friendly throughout the whole call, very helpful.

I have until now, from every order I have made, recieved 6 out of 8 products; basically everything else except for these 2 items.

"My otakusquare experience"

So I ordered some figurines from otakusquare which where expected to ship on november 9th. However I never got any update so I looked around on the site and saw this:
"At this moment our customer service is getting swamped with messages about delayed orders, and we understand that your order is important to you. However we'd like to request that you hold off on contacting us about status updates until the 15th of November, at which date we hope to have migrated your orders to our new system and sent out a full overview of your reservations including an up-to-date ETA."

And now nearly a month and a support ticket later still no info. I do not recommend ordering here and if you do decide to take the risk use paypal so you can easily refund when things go south.

"Terrible customer service"

I Placed a pre-order several months ago, since the expected release date I have yet to receive any kind of update. I have also opened multiple tickets, to which I have received no response. Unfortunately I can't even get my money back from Paypal as too much time has passed.

"Excellent service"

Excellent service. Package came save, secure and fast.

"Avoid at all costs"

Avoid at all costs. Absolutely no communication whatsoever, thankfully I paid with PayPal and was able to get a refund.

"Untrustworthy and Unreachable"

I've been waiting to receive my order since early September. I've tried to contact the company myself many times over the past 3 months, but to no avail. Early November I decided to escalate the dispute to a mediator of ValuedShops, the quality mark Otaku Square was part of at the time. However, he too wasn't able to reach Otaku Square despite many attempts. As of December 3rd, ValuedShops has revoked their quality mark from Otaku Square, I assume due to their absolutely atrocious customer service (as of writing this Otaku Square still claims to be part of the ValuedShops quality mark on their website, this is however no longer the case so don't be fooled). It's now December and I still haven't received what I ordered, nor have I gotten a refund, or even so much as a reply. I'd advise anyone considering placing an order here to look elsewhere.

"Worst Customer Service Experience Ever"

Worst Customer Service Experience Ever
If you ever need to make any changes to your order, just play the lottery you have a better chance there. Contacted them every 5 days on changing an order and always the same answer: "We have forwarded your request on our colleague expect a response in a couple of days."
If you need to order anything from this site, just use a different site (even if it cost more since it would save you the headache and time with dealing with this their customer service) to save your time and mental state.

"No updates, no delivery, no contact"

First time ordering, sadly I didn't think to look up reviews of this store beforehand. I ordered 48 days ago and I haven't had any updates concerning my order since. It was supposed to ship over a month ago. I sent tickets requesting an update but haven't gotten an answer yet. Live chat does nothing other than post some automated messages in dutch. I'll be forced to chargeback if I don't get an update this week.

"Koop hier niet"

Heb 2 orders geplaatst bij dit bedrijf. De eerste heb ik met veel pijn en moeite veel te laat ontvangen. Over de tweede order probeer ik nu al een maand meer informatie te krijgen en ik krijg geen gehoor. De klantenservice van dit bedrijf is een ZZPer die je klacht opneemt en dat doorstuurd en waar Otaku Square daarna niks mee doet.