"Todo perfecto"

Todo perfecto! Envío súper rápido!

"Terrible customer service"

Terrible customer service. Took me forever to get in contact with someone and to figure out when or if i was going to get my item. I had to contact my paypal befor they finally got back to me like they said they were going to befor ghosting me almost. Also by the time you decide its been too long with no update its too late to try to get your money back. I luckily got my item but definatly not going to buy from them again. Besides found the same figure for less on a more repribal site.

"Friendly and efficient"

I had not shopped with otaku square before, or even heard of them. But they had a pre-order item that was selling out fast on my usual sites. Their customer support was prompt and reassuring, and their delivery times were well within the estimates they provided me. Thanks to them I didn't have to miss out.

"Great communication"

Great communication. I had a question about my order, and although it took a few days to process, the answer was quite clear and professional. The package was sent and delivered quickly after that. I'm quite satisfied with my experience and will order here again in the future.

"AVOID!!!!!"

Honestly be smarter than me and heed the reviews, it seems pretty likely that these guys are just scammers now, they seem to be able to secure pre orders for items that are sold out everywhere else and personally I am starting to believe its a scam to try and reel in orders and then attempt to drag them out past the Paypal claim window.

My order was supposed to arrive on the 22/03/2022, it got to the 28th March and I decided to email them on the where abouts of my order. To their credit they did respond quickly to my email, they told me my order would be 2 weeks to arrive at their warehouse then ship out within 2 days. That day came and went with no contact from them so I put in a Paypal dispute, after 5 days of no response I escalated the claim and am waiting for Paypal to hopefully refund me. The biggest kick in the teeth is that on their website the figure I ordered has been instock for some time.

"La figura perfecta, envío de mes y medio."

La figura llegó impecable! Pero se demoró mucho. Hice el pedido el 14 de Febrero y me llegó recién hoy, 4 de Abril.

Tenía miedo de no estar acá en mi casa cuando llegara, pero por suerte estaba mi hermana para recibirla. Soy de Chile.

Fuera de eso, todo muy bien ;)

"I love Otaku Square"

I love Otaku Square. Great customer service.

"Blue Rose Sword"

It arrived on time as given approximate timeline.

"Customer service is basically…"

Customer service is basically non-existent, but the package arrived without any problem in good condition.

"Fast and reliable."

I got the package intact, quick and with no drama.