"Good service poor delivery"

Part was a Perfect fit. Shipping was 2 days later then what I paid extra for though. I should receive a credit for my two day shipping fee I paid for. I was not happy that I paid the extra to get it here faster than my tenant had to go without heat for an additional two days.

"Since Heritage was bought out or taken…"

Since Heritage was bought out or taken over by this new company I can say the following. The service has dropped to near nothing. One order of Killion filters and housings took me over three months to receive. Orders were lost , shipped out as partial shipments which were never received. Now just trying to get a credit invoice emailed to me took hours and would not have happened if I had not called back in a second time . Extremely poor service !

"$25 in shipping for 5 gaskets??? UPDATED"

I bought 5 gaskets for $25, no problem. They charged me $25 as their cheapest option to ship them. It was less than 1/3 of an ounce in weight and the packaging weighed more than the items! This was ridiculous in my opinion. I was over a barrel bc this was the only place that had them in stock and I needed heat.

UPDATE 11/25/2020

After my negative review I got a message from TrustPilot that someone from the Heritage Parts was going to contact me about my negative experience. I was told it was within 2 days and that was on 11/6/2020. It is now almost 3 weeks later and no contact. I at first felt relieved that they actually care about their customer service and might want to rectify their high shipping charges. Now I am even more frustrated so I updated my review to be 1 Star. Wish I could go to 0.

"Thomas C"

Thomas C. helped me order difficult to find parts after we had no success with the manufacture. He made sure to get all the details so we ordered the right thing. Parts fit better than the originals. Thanks Thomas!

"Fast shipping"

Fast shipping, price was great too.

"The lady that was helping me with my…"

The lady that was helping me with my order was amazing! She was very knowledgeable and assisted me with getting the correct part. She also was very pleasant to deal with. To her I say thank you!

"I can count of Heritage to have what I…"

I can count of Heritage to have what I need, and to deliver it very fast.

"Good place todo business."

Web site was good and easy to navigate. Product was easy to find and ordering was well done. Shipping was on time. A good experience

"The manual for the slicer provided an…"

The manual for the slicer provided an easy way to find the part I needed.
Thanks Heritage!

"Great service"

Great service. No complaint.