"Great Service"

After much online searching I finally found a part for my coffee urn at Heritage Parts. It arrived very quickly and was just what I needed. I'm very satisfied!

"Parts came FAST, great customer service"

I ordered several parts for our tankless water heater, and they came within just a couple days. Very FAST! One of the items was missing. I contacted customer service, and they were great. Got the missing part within a couple days. Great experience.

"The right part and it was right on…"

The right part and it was right on time. Thanks

"Fast service"

Fast service. Always a pleasure to do business with.

"Valve Stem"

We had equipment that is not very new and the rep went beyond just looking at our numbers. She contacted the manufacturer.

"They charge me twice for my order"

They charge me twice for my order

"Excelent customer service!"

Excelent customer service!

"Fast and easy"

Fast and easy

"Eight days turned into eight weeks"

I ordered a package of washers on August 24, 2020. Site said 8 days to ship. They arrived on October 18 after shipping on October 15, 52 days later.

"The part was bent and not packaged…"

The part was bent and not packaged well. Useable after bending back into correct shape. Shipping was ridiculously over priced. $33 to ship a item that shouldn't have cost more than $10.