"Do Not Use This Company"

Do Not Use This Company !
Presently i am dealing with a recent order placed for a sink and plinth. It was paid for in good faith and arrived a few days later in a van sadly already with a broken plinth which in agreement with the driver was returned as broken in transit. I asked for a replacement, firstly They agreed asking me to collect for free, then i was asked to pay for re delivery which seems unfair. Now, no one at Aston Matthews wants to deal with the Matter the manager at Essex Road said simply "I am not dealing with this and put the phone down. We then tried the main office eventually getting hold of a person named Mani which on a follow up call we were told does not exist. Now i am told i have to buy a second plinth and get it delivered at my own cost again. Their van driver has changed his story claiming we dropped it and they are making up names on the phone to fob us off. I am now seeking trading standards help and solicitors to deal with Aston Matthews to recovery my money for undelivered goods as they are not taking responsibility on any level.

"Very poor after sales service"

I spent a lot of money on bathroom fittings a lot of years ago now.
The items were good quality. However, recently the washer mechanism inside one the basin taps has failed and urgently needs replacing. A plumber has looked at them and said they can be repaired but I need to find out where to source the mechanism to fix the leaking tap. I am leaving a one star review as I have twice emailed customer services at Aston Matthews and tbey have not bothered to reply. This is very upsetting as I am stuck with expensive basin taps one of which drips all over the basin top.