"Staff always helpful and friendly …"

Staff always helpful and friendly when you call .repairs are done quickly and professionally

"Energy Survey"

If this re view request is in respect of the recent energy survey then I would say your engineer was very efficient, polite and explained the reason for his visit.

"The best"

I did not think I would ever find a housing association better then the last one ....but I have. Thank you especially to Donna for all the support, understanding, thoughtfulness and kindness. So glad I moved with flagship

"All work that has been done is 5* but…"

All work that has been done is 5* but am still awaiting to have shower floor done which is covered in urine stains from previous tenant

"Excellent"

Excellent service at all times

"A Grand Job"

As far as I can see Flagship are doing a grand job. Being disabled means my requirements are often complicated, but I have nothing to complain about as all requests for help have been met with enthusiasm. My life is much easier that it might have been otherwise, and I am very grateful to Flagship for being so 'on the ball.'

"as always great friendly man."

as always great friendly man.. he did his job cleared up after.. was polite and efficient.... thank you to him xxx

"Excellent work"

Excellent work. Toilet working better than ever!

"Made a complaint but told no action…"

Made a complaint but told no action will be taken why have a manager if they wont do any thing what a waste of time Can you please tell me who I can take this complaint to as its still a problem thank you.

"I would not even give Flagship one…"

I would not even give Flagship one star. There are problems with our home that Flagship have ignored for years. We are lucky if we even get an acknowledgement to a repair, concern, or complaint - mostly they are ignored, as Flagship are incapable of following their own policies/guidelines, and will downright lie to us when it suits them. Flagship have, through their lack of care, irresponsibility, and downright negligence, put our very lives in real danger, more than once! Our basic human rights in regard to the standards of our home have been totally disregarded, more than once. My physical and mental health is so seriously negatively affected that EVERYONE, including my GP and MHT, say we need to move out. EVERY workman (usually we get workmen if we arrange them ourselves) coming to our home ALWAYS says something along the lines of (to paraphrase their language) "What on earth? why is...what is this..." etc, in sheer disbelief that the place has been so shoddily designed, built, and 'maintained'. I would not trust Flagship to run a bath - literally! - let alone people's homes. Worst mistake we EVER made moving here! And how much notice will Flagship take of this? NONE WHATSOEVER.