"Very bad customer service don't order…"

Very bad customer service don't order anything from this company they are very very rude and unprofessional all I have to say is they better be glad there in northern Mississippi or they would have been dealt with back woods style

"Very slow service.They do not respond…"

Very slow service.They do not respond to requests for order status. If you want to grow old and die waiting for your stuff, use these guys, otherwise stick with Amazon.

"Nobody's home"

The day I found their website. I called to verify they had the shocks I was looking for. The told me they had them and it would be 2 days to ship them to me. He even verified where they were shipping to. That was a Friday 3/22/19. I received an order confirmation with a status of processed. 3 days went by so I tried to call, and call, and call. Even tried the chat which was always offline. I had planned a trip which is why i wanted them in 2 days. I went on my trip came and back then ordered what i need from someone else. Still I tired to call to cancel order no one answered. it doesn't matter when you call. I've tired all hours of the day. I installed shocks that did come in 2 days. Then out of the blue I received an email that my order had shipped on 4/11/19 3 weeks latter. I immediately responded to the email and told them that they need to cancel the order. This is the worst company I have ever dealt with. Please for your on sanity stay away.

Tommy

"Order 402221"

Order 402221. Ordered Bilstein shocks for my 2002 Mitsubishi Montero over a month ago. Front shots came in a week, still waiting for the back ordered rear shocks...was able to get on CHAT two weeks ago and Doug said that they had just received the shocks from Bilstein and they would ship to me in a day or so. No word from anyone, he even said I would receive a tracking e-mail.ha, ha the worst customer service ever.

"Shockwarehouse has Poor Customer Service!!!"

This is one of only two negative reviews I have ever written in my life, and to be honest this company is fine if you place your order on line and they ship the item, and you get the part, and you install the part and have no issues. However, if you have any kind of problem where you need to contact customer service then things become very difficult. First of all, they don't answer the phone. The customer service phone is useless. I tried and tried, and waited and waited, and no one answered the phone. I tried the chat, It worked after a long wait. And then, when you finally start chatting with someone it takes far to long to get a response between you and the agent. I think they just ignore you hoping you will go away. I was so frustrated by the whole process that I wanted to cancel my order that had't shipped at that point. Oh, and they charge a restocking fee for items that they haven't even shipped and never had in stock in the first place. Order at your on risk.

"This is the worst customer service I…"

This is the worst customer service I have ever seen. No way these people have bee in business since 88 with customer service like this. Why do they even have a website or phone number. This is beyond pointless. File your complaints with the BBB. These practices cannot continue. These people take your money an leave you hanging in the wind. BUYER BEWARE. DO NOT SHOP HERE. You will not be satisfied. You will be here writing a complaint like the reset of us. Shut these crooks down. I ordered shocks a month ago and have yet to be sent any order information, No receipt, order status and definitely no tracking. They don't answer the phone. I tried chatting but Fran stopped responding after I gave my order number and now the chat is offline. Don't bother messaging either. I messaged about a part and 2 days later after no response I went to purchase and the price had gone up $10. DO NOT SHOP HERE.

"Jus terrible customer service,"

Jus terrible customer service,

"STAY AWAY from Shockwarehouse!"

Absolutely STAY AWAY from this company! It's the most poorly run online company that I've ever experienced . . . extremely POOR SERVICE and RUDE STAFF that starts at the top with its owner, John D'Onofrio. Good luck on trying to get the company to even answer its phone for customer service, much less follow through on anything to do with your order. I'm surprised that the company hasn't gone out of business or been shut down yet by the FTC or state regulators!

My suggestion . . . do business with reputable companies, not this shoddy, shady outfit! Reputable companies are out there, such as rockauto.com, that offer vastly better service and, to top it off, at more competitive prices. I found the identical shocks I needed at a price 20% lower than Shockwarehouse!

"This must be THE worst company I have…"

This must be THE worst company I have ever dealt with in all my years. I will stick with Amazon. I don't even think they have a warehouse. I believe its just a couple of middlemen with a computer. Google the address, there is nothing there.
Do yourself a favor a just buy elsewhere, even if your saving 10%. Its just not worth the aggravation.

"Same as everyone else"

Same as everyone else. Zero communication. I ordered shocks over week ago and no update on the order. I have called, emailed, chat, etc. Beginning to wonder if they are in fact a real business!