"Sizing is wrong "

Bed looks beautiful was not to much of a fuss to put up took awhile but is sized wrong the single mattress & small double mattress don't fit right cause the measurements are way off the bed is bigger then the measurements say so I had trouble placing in my kids room had to place it where to he honest it's driving me crazy but after all I had to do to get it up all the screws and time to take it down to send it back was just way to much of a strain on my bad back otherwise would of sent it right back

"No stars if I could awful service poor quality. "

No stars if I could . Bed arrived damaged . Impossible to get hold of anyone. The bed was warped . I ordered a bunkbed very disappointed to be honest the quality is awful . Also when you order they give you no form of tracking or tell you when your item will show up . You have to constantly chase them . It’s a nightmare I shall not be ordering again from this company. If anyone wants to shop from this site . Just don’t go some where else.

"Hi great customer service and very helpful customer service "

Company took care in my order and delivery 5 stars ⭐️

"Excellent service "

Excellent service from start to completion and the pod is fantastic. Used as an office in the day and entertaining in the evening. Cannot fault the whole experience.

"Absolutely disgusting company"

Absolutely disgusting company. Refusing to refund me due to packing not being neat enough. When customers need to look at product. Do Not Order From These Peopld

"Faulty bed refusing to refund-LIQUIDATION…"

Faulty bed refusing to refund-THEY ARE IN LIQUIDATION on companies house DO NOT BUY from them

"Pretty awful outcome to a purchase"

Pretty awful outcome to a purchase. We bought an Ava high sleeper in July , and assembled it only to find that the wardrobe assembly was 1cm too tall to fit under the bed. Sure that we missed something, we (and about 6 other family members, including a professional joiner) attempted to figure out what we did wrong, but it was just simply not manufactured correctly. We told this to Cuckooland customer service, who worked with us initially to check all possibilities, but in the end a) refused to call an actual joiner out to take a look to confirm out suspicions, and b) refused to arrange a return of the bed, in violation of the Consumer Protection Act. After months of back and forth, we finally out of desperation accepted a 20% refund, which has still not yet been paid. We are livid, £600 out of pocket, and now have to get rid of the damn thing. DO NOT BUY FROM THEM.

"Would give 0 stars. Order not received."

Would give 0 stars. Order not received.
I ordered a bed, mattress and protector on 12th January with the estimated delivery within 1-2 weeks. The delivery date has been pushed back twice now which I've only found out from chasing it up myself.

5 weeks later and still no bed. They said its due to be delivered at the end of the month, which is what they said the first time around so I don't hold much hope.

Also another big red flag - they're only replying to positive comments on trust pilot which just shows their inability to resolve problems or address faults on their behalf. they're not prioritising fixing their customer's issues, instead just ignoring them.

"Substandard products and service "

I bought a bed in October the internal spring mechanism for lifting the bed sheared off which was incredibly dangerous - the company argued with me despite it still being under warranty - I sent pictures - they then requested I take more pictures which meant lifting the bed again and causing me to put the frame on my head which was incredibly painful ., then they send out another identical part which concerns me to replace myself ( I needed to have someone come do this for me ) on lifting out the frame he noticed another section which was meant to be welded was no longer welded and again had detached and was unserviceable- I have now emailed them again and awaiting a reply. Frankly I will be issuing a claim for full compensation now - I’ve had enough - companies need to be held accountable for bad products.

"Terrible service"

Bed arrived this morning with the 2 main panels both broken! Iv sent email, messages on social media and tried their live chat yet it's impossible to get hold of anyone! My daughter now has no bed to sleep on tonight, with her surprise ruined! And myself and husband both had a wasted day off work!