"Stay FAR away owners/renters"

Stay far away from any rental managed by this company. Look out for AIRBNB and VRBO. I truly feel bad for property owners using this management company as they are incredibly negligent in their management, communication, and execution.

We rented a home through their company for a weekend in blowing rock and had a disaster of an experience. We arrived at 5pm on a Thursday to no heat or hot water. After several hours of trying to reach their “emergency line” due to a gas smell in the home, I resorted to calling 911. Blue ridge sends their renters to an offshore call center at 5pm on a weekday with no one local to talk to. After we have spent several thousand dollars a night, this is simply inexcusable and poor customer service.
Blue ridge was not able to refill the propane until the next day despite their statement saying “within a few hours”

As it turns out, blue ridge management had neglected to fill the propane to the home and we had to pack up and leave with two small children in below freezing temps and icy roads. The fire department pointed out that there was no working smoke detector, carbon monoxide detector or working heat, and that the condo was not safe to stay.

After repeated calls to blue ridge the next morning, a representative assured me that I would be compensated for the hotel stay we had to purchase since we were displaced by their rental mismanagement.

After several back and forth emails with blue ridge representative, “Amy Wright”, I was informed that they had reneged on their promise to compensate. And that a refund of just the amount paid was “fair”.

"Amazing winter view and comfortable…"

Amazing winter view and comfortable beds with ample space for everyone to spread out. Location was very close to the sledding hill which was great for the kids and made it easy to get around after a snow storm since the main road is always plowed.

"Great house and great location for what we needed. We have rented again"

Blue Ridge is always great to rent from. We have used them many times, and we always appreciate the great communication!

"Making reservations was fast and easy"

Making reservations was fast and easy, very helpful staff, had an issue and was promptly taken care of! These folks are Great!

"Renting from Blue Ridge Mountain Rentals for years and never disappointed "

We've been renting through Blue Ridge Mountain Rentals for several years, and we have never been disappointed.
The staff has always been polite, patient, and professional. The houses have been clean, comfortable, and more than we expected. We will continue to rent through them.

"Very unhappy this year"

Very unhappy this year

"Thank you"

Your reservation process and quick response to our questions/needs before and during our stay were appreciated and not the norm for rental companies. It is what keeps us coming back to Blueridge Rentals year after year. Keep up the great customer service.

"Beautifully maintained homes"

Beautifully maintained homes, very responsive and helpful. Rented with them twice now and will go back again

"Home is beautiful"

Home is beautiful! Loved waking up in master bedroom looking out at deer walking up the mountain. The kids bunk room is adorable and they loved having their own space downstairs to hang. The upstairs has a great floor plan for entertaining. It’s nice that it close to the main entrance because you can get to town faster.

"Having non-emergency issues is ok as long as you have someone help you resolve it."

This feedback is only about the customer service. As not every vacation is perfect to a tea, I am impressed on how Blue Ridge Mountain taking a time to review the 8 point issues we had during our stay in one of their properties. They were very welcoming of my feedback and a regular check-in during our stay was conducted.