"Great Value"

What made my experience great is that the product is what they say it is and is very good value.

"AVOID!! COMPANY IS NOT FOLLOWING CONSUMER LAW!!"

I recently ordered a perfume from Parfumdreams, but when it arrived, the bottle was smashed due to their inadequate packaging. Understandably frustrated, I reached out to their customer support for help.

Their response? They told me to make a DHL claim for the damage. Which I am not even legally obliged to do as the Consumer Rights Act 2022 states. Which I told them but they just ignored. I tried to follow their instructions anyway, but couldn't do it. Why? Because the parcel was sent through An Post after it was forwarded by DHL.

So, I thought, maybe I can make a claim with An Post. Another dead end as the tracking number was not valid with them as it had a DHL tracking number, making it impossible to claim with An Post or DHL. What a mess!

And let's talk about their customer support - slow and unhelpful doesn't even begin to describe it.

Now I'm stuck waiting for a response, not knowing what to do next. Looks like I might have to take this to the small claims court or resort to a chargeback.

My advice? Steer clear of Parfumdreams until they sort out their customer service and start following the law.

Avoid this company like the plague.

"Would recommend "

Always fast delivery. Never any issues. Would highly recommend this site. Always great sales too.

"Fast delivery"

Fast delivery, great value ! Well packaged 👌

"Didn't get past order stage"

I tried to order perfume costing > €85 but couldn't get past the order stage. The 'Street' field wouldn't accept my address and customer service was unhelpful (their only advice was to try a different browser).

I discovered that the 'Street' field actually requires numbers - but this doesn't apply to me.

"Fast delivery good quality "

Fast delivery, good prices and good quality of product. Highly recommend!!!

"Clinique at great prices "

I have placed 3 orders so far. Excellent products and no issues with delivery via An Post.
Clinique moisturiser is a great price, at least €20 cheaper than in the shops.

"Very prompt delivery"

Very prompt delivery, love my perfume and got some samples thrown in also. Will certainly purchase again

"Great service Great price's 👍 have used…"

Great service Great price's 👍 have used many times

"my delivery hasnt came"

it was meant to come 13th-18th of march and its now the 27th. I thought I could trust the company because everyone reccomends it. I am dissapointed and sad .