"Damaged Products "

I purchased a blush, but it arrived completely shattered. Despite filing a complaint, I was directed to contact the delivery company, with no resolution provided. As a result, I incurred a loss. The customer service was abysmal, as they refused to take responsibility for any damage incurred during transit, placing the burden solely on the customer. Absolutely dreadful experience!"

"Regularly have problems logging in even…"

Regularly have problems logging in even though I use the same password every time.
That said though I find the site very good, if somewhat limited with choice of colours.

"Good price for Lancome products."

Good price for Lancome products.
Good quality.
Fast delivery

"One million perfume smells beautiful"

One million perfume smells beautiful. Fast shipping

"Great service ,quick to arrive "

Great service ,quick to arrive . Delighted with products I got . Thank you .

"An exemplary website for what you want. "

I was able to get the product I was seeking at an attractive price.
The delivery was impressively prompt.

The whole process was efficient and I was informed at every stage where I was in this process.
I will use this service again for sure.

"Couldn't be happier "

Such a great service! Ordered Tuesday and with the immediate dispatch from parfumdreams - I received it today, Saturday morning. As a premium member, I have free delivery over €20 and free samples every time I order. It's my number 1 website, couldn't be happier.

"Mouldy product. Order number 148699048 Item number…"

Order number 148699048 Item number 128956
Customer complaint ticket number #60776689

I have spent €5000 on this website in the last 12 months. More accurately about 5080. I ordered a bamboo toothbrush in my most recent order. It arrived covered in mould. It's a €2.50 toothbrush. When I opened it I got mould all over my fingers as I didnt initially recognise it was mould. I contacted customer service, as this is a health risk. Should I have any kind of compromised health condition, this would be extremely serious. I contacted customer service, more to express my displeasure that to seek a refund. I genuinely could not care less about €2.50. Customer service have stated 3 times they won't do anything unless I provide photos. Meaning they want me to handle this product and packaging covered in mould. I won't be doing that, I'll be posting this item to the parfumdreams offices.
I also contacted the manufacturer of the item at the same time, a Swedish brand. They replied the same day offering apologies and a replacement without any proof. I've spent €2.50 on their products. Compared to over €5000 in 12 months on parfumdreams. Honestly, just poor employees or poor bosses. It's a €2.50 toothbrush. They can have it back for free and keep the money, they can inspect the mould first hand and inhale all the mould they want.

"Won't refund gor order not fulfilled.. tertiblr"

I am waiting for my order that was placed mid January delivery dates to be end of Jan the 2 Feb.. customers service abismal refuse to refund me .. never ever ever agdin

"I would put no star if there was one"

I would put no star if there was one. I tend to always be skeptical about buying online. When trying a similar site I was really surprised that it was genuine. That is where the similarity stops. The bottles arrived beautifully wrapped as you would expect but the 'perfume' had no smell and was like water. 123.00 euro down the drain. It was a shame as it was for my mom who is in a nursing home. I had got Youth Dew and Oscar de la Renta Bella. I am glad that I tested the site as I had intending on buying a lot more. Buyers beware.