"I have received the worst customer…"

I have received the worst customer service, they have only replied to me once in like 9 months, I never received my package they apologized and I never received a refund for my money.

"Amazing customer service and lovely…"

Amazing customer service and lovely quality clothing!

"Generally happy with the purchase."

The shipment was delayed a little, but the products turned out to be as good as expected. True colours to the images online and the sizes all fit well. Generally happy with the purchase:)

"really cool to send sooo quick to…"

really cool to send sooo quick to germany

"I emailed to correct the 10% code but…"

I emailed to correct the 10% code but there was no response at all from the company. Poor communication.

"Love your socks"

Love your socks

"Great jumper!"

Great jumper!

"No customer service! "

I have contacted the company several times since 6th January but get no response. I purchased a jumper at Christmas but after two wears it has started to unravel. I would like to return this for a refund but do not have the original packaging so wanted advice on how to return it. I am completely unimpressed by the customer service or rather, lack of it.

"Ignored me after taking my money"

I spent a £50 gift card with them on an order worth £144. I returned something but still spent around £85, yet they refunded my gift card fully and the rest (about £16) to my bank card. Nowhere in their terms of service does it say this is what would happen - I’m now forced to pay another £50 with a company i don’t want to buy from again or just lose the money. What’s way worse is that i politely emailed a few times to ask about this, and i got ignored. I left a comment on their instagram which seems to have been deleted, i’ve DMed them on instagram, I’ve called their customer service number which didn’t pick up. I left a voicemail with all my info. At every step of the way i have been ignored and i’m so disappointed. I would have likely been a loyal customer if i hadn’t felt completely disrespected at every point - komodo doesn’t even do the bare minimum to get back in contact once they have your money. A shame as I wear the jumper i bought from them quite frequently.

"Lovely organic jumper, unusual pattern"

Lovely jumper, delivery took a little while but it was January sales. Was worth the wait.