"iPhone cracked screen Claim"

I put in a claim for a cracked screen on my iPhone. The associate at Upsie told me if I opted to bring the phone to get it repaired in a shop where I lived I was to email the claims department with the claim number and the estimate from the store. He said I would get a response right away if it was approved or not. I brought it to the Apple Store and did exactly as I was told. I never got a response/approval. Four days later and I’m still calling Upsie to find out if they approve my claim or not. It’s the Apple store. It’s a cracked screen. It’s a very simple claim and a common one, I’m sure. I don’t know what the delay is but every time I call Upsie they transfer me over to the claims department and no one picks up. I’ve been on hold for up to 30 minutes at a time.

"Easy sign up!"

The sign up was honestly very easy. This is my 2nd warranty Ive bought through upsie

"Great Price!!"

Great Price!!

"Not bad"

Easy and straight forward

"Great warranty"

Great warranty and amazing job at a wonderful price.

"Unable to find plan which I can see in my account"

Had a phone where the front screen and back is cracked. While I am looking at my account on-line and reading out the plan number, your customer service rep cannot find the plan in your system. It's your plan number. Obviously, since I was logged in I can see my account information such as account number and plan number for that phone and he can't find it. Not good.

"Payments are decent monthly for…"

Payments are decent monthly for cellphone protection 7.99$ but they still have my plan status as processing I sent them a email with the receipt for purchase but it still says processing plan so if something happens to my phone how will I make a claim and get repair covered makes no sense why it is taking so long to process my plan I paid them first monthly service fee and can't even use the service if I need it

"Bring back the pay upfront option"

Bring back the pay upfront option - then it's 5*!!

"Problems with Web site…"

I had a lot difficulty activating due to your web site. First, it would not accept my address. Then I had difficulty supplying the model number. This process shouldn't require five or six attempts.

"You charged my credit card BEFORE I put…"

You charged my credit card BEFORE I put in my information. I reported it to my credit card company, so you need to cancel the charge or my credit card company will.