"Exceptional Customer Service!"

Exceptional Customer Service!

"This company is absolutely ridiculous"

This company is absolutely ridiculous. *DO NOT USE THEM* I submitted a quote to be approved two weeks ago and I have heard nothing but lies about when it is going to be approved, I have called and e-mailed multiple times and each time they say it will be the next day and they don't know why it hasn't been approved. That is 2 weeks without a phone, I have lost business because of there negligence.

An example of there customer service. I called for the 4th time last week, the gentleman I spoke to was trying to pull up my account, he asked for my phone number and I gave it to him, he said he couldn't find it, then he used my full name and I never gave it to him. He refused to tell me how he knew my name and could not find my account. finally after giving him everything he needed he magically found it, was rude about it and told me I would have my quote the next day. When the phone call ended he refused to hang up first so I could not submit the phone survey.

Shame of a company.

"Great for extending your warranty for your steam deck"

It was very simple to setup the warranty for my steam deck. When they ask you for the model number, it's the controller code in the steam deck settings. I had a little trouble with it, until I tried it and it went through.

"Great service"

Great service, no hassles.

"Support for claims was very efficient"

Support for claims was very efficient, and the person I spoke to on the phone took care to ensure I knew what the process moving forward would look like.

"Ease of enrollment"

Easy to sign up and knowledgeable employee. Price very attractive.

"Easy quick process"

Easy to sign up and activate

"Beware of Upsie"

I have had my policy since November. Got a crack in my screen. Called to set up a claim. Was told that it was denied because it wasn't 90 days. Even though during the purchase of a plan it stated immediate coverage. Beware.

"Website wonderfulness is pure hype"

I remember thinking "people might take advantage of that" when I signed up for 2 years.. file a claim and we send you a new phone that day! Wow! Now, after I sent my money and it's in their account the story is send your phone in, we will diagnose it and see if you deserve anything after awhile. Meanwhile I guess I'm supposed to go buy a new phone while I wait.. Bait & switch. Uh, they don't provide 24/7 as advertised either.

"I recently submitted a claim was told…"

I recently submitted a claim was told by the representative that what I'm going to do is take it to a Samsung service center have it worked on and then provide the receipt I was given the email to send the receipt I sent it to the email of his given and was told I would receive my authorization to get paid back within three business days. Now I'm being told that first I was supposed to send a repair " request then do something else that's not what I was told from the previous representative. I called they continue always trying to say there is a deductible but on my thing it says zero deductible for cracked screen. So now I have resubmitted again and they're trying to tell me it's going to be another four business days so again and again and again it changes changes changes.