"Delivery was long past promised date and I ended up cancelling"

Weeks after the promised delivery date my oil still hadn't been delivered.

I ended up cancelling the order and going elsewhere.

Moorland Fuels were one a brilliant company - hence all the 5 star reviews from years ago. I used them frequently.

But had a couple of late orders and the final order was very late. I avoid them now.

Whether this review will be published I'm not sure. Trustpilot keep removing negative reviews of this company, giving a false impression.

"Reliable"

Reliable, with, efficient, polite tanker drivers - despite narrow Cornish lanes. The office staff with whom I have had contact are always polite, efficient, and knowledgable, all very customer centred, and a pleasure to deal with. An excellent example of a company that is focussed on providing an excellent service. Highly recommended!

"Will not use again. "

You should not use this company. They promise a delivery. They were several days late. They do not value customers, they do not record conversations accurately. Be warned!!!! So much backwards and forwards.Further twists of truth in reply.

"A stressful experience using Moorland."

Ok - we ordered 500l of heating oil from Boiler Juice on 5th September with a 7 day waiting time, so delivery by 12th - supplier who quoted and accepted was Moorland Fuels. 12th comes and no contact from Moorland themselves but an email from BJ to say Moorland not yet confirmed order on the way. I spoke directly to Moorland who offered no apology but advised deliveries delayed and a delay should have been registed in BJ system - however our oil would be with us latest 18th. BJ confirmed to us that no contact had been received re delays -and would chase Moorland - esp as we were getting very low on oil. 18th arrives - no oil. Phoned Moorland who advised could be several days yet as drivers sick - still no contact from them themselves or delay advised to BJ. Told Moorland it has to be soon or we will run out of fuel. No apology from them - just a bit of attitude. Anyway the guy said he would attamto to deliver the following day. Finally arrived at 4.30pm with no advance notice.

Now, Moorland used to be excellent but for some reason it has all gone to pot there and it is shame. We have marked our BJ account not to use Moorland in future due to the poor service and reading other reviews, we are not an exception.

Sorry Moorland- would have loved to give you a decent review, but you guys need to get yourselves better sorted with deliveries as we will no longer use you.

"The best company if you want to go cold and hungry"

An utter disgrace of a company. Promised oil would be delivered yesterday. No show. Said it would definitely arrive today and we were first on the list. 3pm, nothing. Called them to be told it's definitely still coming. An hour later they call back to say it's not coming. Now left for the weekend with no hot water, no heating and no oven.

If you enjoy being constantly lied to, use Moorland fuels. Naturally we never will again.

"Delicious "

We've been many times and love it, but today (fathers day) it was delicious. It was really busy when we arrived and still busy when we left. The food was amazing especially the gammon and the beef. The staff are lovely and really helpful even though they must have been running back and forth none stop. Thank you!

"Great service all round "

Great service from ordering to delivery. Will definitely be using Moorland Fuels again ..

"As always great"

As always, great service from moorland fuels. Driver Ryan c was friendly and quickly got my oil in the tank. I wish you could paint an animal on his tanker, I like to try to collect them all 😍

"Very pleased with the service I was very pleased with the service…"

I was very pleased with the service from Moorland fuels, and would definitely recommend them to others.
Stewart delivered our fuel today, and he was kind, courteous and professional.
Ann

"Great fuel company"

Great fuel company. Stewart was very polite, friendly and helpful. I would recommend this company to anyone. Thank you