"Missed delivery date twice & no contact"

The last time they delivered they didn't supply the amount ordered (there was plenty of room in the tank). This time they missed 2 promised delivery dates (the 2nd after I phoned them to say they'd missed the 1st) and didn't even reschedule or contact us. We won't rely on them again.

"Excellent and speedy response"

Excellent and speedy response when I contacted the company regarding water in my oil tank.
Within an hour I had confirmation that someone would come out the next morning and sort the problem.
Next morning the oil tank was emptied, cleaned and refilled in one and a half hours.
Thank you to everyone involved. Great service.

"Reasonable price and efficient service"

Reasonable price and efficient service.
Person who answered phone was really pleasant and courteous

"Great"

Responsive, helpful, best price available for heating oil and delivered as promised

"Our oil tank sprung a leak"

Our oil tank sprung a leak. I called my own oil supplier who couldn't help.Panic ! Called Moorland Fuels at 5.00pm on a Friday evening just before Christmas, they were out within the hour and pumped out 900 litres from my tank into an emergency tank and within the week had fitted a new tank. Great company who go the extra mile.

"Like Ninjas...."

Delivered on day they said they would. I left the tank unlocked and they came, filled and went without me even noticing...perfect service!!

"Brilliant service as always!"

Brilliant service as always!

"Good company"

Turned up on time,very polite and helpful.Will definitely use them again

"Timely fdelivery at a good price"

Timely fdelivery at a good price. A very pleasant company to deal with with personal service.

"A Moorland Fuel lorry damages our wall and leaves the scene"

A Moorland Fuel lorry knocked down part of our garden wall on a lane by our house - this was witnessed by our 2 neighbours. The driver refused to leave any details
The response from Simon Turner their operations director is this
" Unfortunately, the issue is with a stretch of wall on a public highway. I can only report back my findings and as we have no way to confirm the eye witness statements, the best I can do is refer you to Devon Highways to report the issue with the wall to them."

Amazing lack of taking responsibility for a local company - think twice before ordering if this is their attitude