"This company serves our village well…"

This company serves our village well and delivers to time on the whole.

"Good communication informing of…"

Good communication informing of delivery date-delivery always on time.

"Would not recommend this company"

Would not recommend this company

"Asked to pay up front, even though I pay by monthly direct debit."

I found it odd that Moorland Fuels contacted me to offer to deliver fuel and then, despite the fact that I pay monthly by direct debit asked me to pay a lump sum up front.

Up to now, I have always been delighted to use Moorland Fuels and this episode has not made me want to leave, but I have to question why they took these measures at this time.

"Having recently moved from a long-time…"

Having recently moved from a long-time supplier whose service standards had become untenable, a friend recommended Moorland Fuels as a possible alternative. How glad I am that I took his advice! I have been so impressed by Moorland's service since moving to them. From excellent, quick and efficient response when phoning to order (no waiting for ages listening to a recorded message..) to a delivery well within the estimated supply date (together with a reliable pre-delivery notification for the oil). It pays to shop from a local, family run concern. Well done Moorland, and thank you!

"Good communication and swift delivery"

Good communication and swift delivery

"Very unhappy"

Having ordered 900 litres I was told that it was three week’s delivery. I asked if they would allow me to fill two 20 litre Jerry cans to tide me over. They were unable to do that, but said they would be getting 20 litre boxes soon. In the meantime I was recommended to go to Lakes in Tinhay who sold me 40 litres at 61p inc VAT. When Moorlands called to say they had the boxes they wanted to charge £75 for the two; roughly three times the price I had just paid. To rub salt in the wound, when they delivered the 900 litres they charged me £68.4 +VAT! To date I had always used Moorlands thinking loyalty better than the odd couple of pence per litre. No more; I will use a buying group.

"Fabulous"

Ordered oil with Chloe, always very friendly and helpful, delivery came very quick, thanks Moorland Fuels .

"Easy to order and delivery was straightforward"

Easy to order and delivery was straightforward. A little confusion regarding text that said it was coming on a different day but not big issue. Staff very helpful and informative.

"Delivered within dates specified"

Delivered within dates specified