"Do not buy anything from this website"

Do not buy anything from this website. After 4 months, I am still chasing a refund from them. They do not respond to you. They also misguide you on the website by saying a free refund. If you ever do get a refund they charge you 25% off the original cost for the privilege

"Really comfy"

Buying online means you cant sit on the sofa to know just how comfy its going to be. But we took the punt and boy are we glad! Just the right firmness, classy designs, lovely fabrics, and overall a really really good service. A breath of fresh air!

"Fabulous "

The other sofa companies should take note, this is how to provide a 5 star service! Everything was on point

"Anna was amazing!"

She recommended me different styles to suit our room and im really glad I listened! The varese looks stunning and has had many compliments already!

"Really pleased"

Really pleased

"Didn't fit"

Sofa was slightly too big for my room, but communication was spot on. I managed to find a good alternative from the in stock range so getting this exchanged was all a breeze and done within 3 days

"Superb - Highly recommended"

Little nervous on buying the sofa without seeing or sitting on, but I shouldn't have worried as everything is great! Would recommend and would use again. Have already recommended to a few friends too.

"Beautiful sofa"

Beautiful sofa, regular emails and texts throughout the process letting me know about the progress. Making changes to the delivery dates were hassle free and the delivery guys were spot on. Couldn’t ask for anymore really!

"Amazing service"

Amazing customer service form the very first conversation. Well done all.

"A long journey "

Previous reviews removed.
Months of issues with my delivery which eventually came 8 months later.
Communication is extremely difficult sometimes, having to really nag to get responses.
Delivery of my sofas was traumatic and even after that long wait, one of the four items was incorrect. Still waiting for a solution to all of the issues.
Sofas are lovely but the whole experience and lack of communication has been horrendous sadly.
Waiting now for a response regarding compensation.

After reply from the company, just to clarify the discount was not on an item that I wanted, it was for an item that they sent incorrectly told me to keep and said it’s been discounted. Still, it’s an unwanted item and not what was ordered due to a mistake on their behalf. Therefore discount is negligible as I was still out of an item, which was not matching the rest of the items, not what I wanted. Initially they told me me they won’t replace the item, just to keep it and they will give 100.00 compensation (no 100.00 was received?).

The communication with the company is because I had to constantly nag, I was not informed of the process as they have mentioned. Even after the internal structure change at the company, I had to re explain all my issues as it seems communication was lacking between team members. And even now, instead of sorting this via email with me, they reply to a review? A clear example of the communication issues. Seems like they care more about brand reputation than customer satisfaction.

So… 8 months wait, lost items amongst the warehouse, failure to deliver my items with the correct amount of delivery men (which panther say is due to incorrect instructions from live lusso) meaning I had to carry my own items into the house!!, then a complete unmatched and poor quality foot stool sent, which was not what I ordered, continuous communication issues despite my patience… and simply a 10% refund and left with an ottoman that I neither ordered nor wanted. Complete slap in the customers face!

Don’t fall for the fake 5 star reviews. It seems as if livelusso are paying for reviews as all the reviewers have only done one review which seems to be livelusso. Avoid this company at all costs and save yourself the headache that myself and all the other 1 star reviews have gone through. Knowing the reputation of livelusso, I would be surprised if they don’t remove this review exposing them as they have on multiple other reviews I have posted.