"The Good, The Bad and The Ugly"

The good – website is amazing, easy to browse. Customer service is excellent

The bad – I forgot to measure the landing before ordering my sofa

The ugly – after waiting patiently for 9 weeks, the sofa came but couldn’t fit through the landing. Its like dangling a carrot to only then pull it away lol. Panther even took the sofa out of the carton to try and fit it, but this made it worse. Because I got to see the sofa in its flesh only for it to then be wrapped back up again.

Livelusso were good enough to offer me a full refund or in stock options. I decided to go for an instock option. They didn’t have the shade of plum in their in stock options so I went for a purple instead. As feedback I think they should have more in stock options, but apart from that they’ve been great to deal with.

"Didn't fit"

Didn't fit

So got an immediate refund.

"Old is gold"

The customer service really was old school. Like the one we received when the world was a much better place. People who actually listen ad care about you, and actually think about your best interest. That's how we felt when speaking to Emma from LiveLusso. She really took onboard what we were after, didn't rush to make a sale, and was patient with us. We went back and forth for probably 10 days before we decided on the Pavia. And I can honestly say, what a delight! Its truly given our room the japandi look we were going for.

"Standout company"

I recently moved to the UK from California and could write a book about all the horrible experiences I've had with furniture companies. I actually came across their site when I was planning our move to the UK and can honestly say livelusso is the one exception - amazing styles, but I have to say their service is the stand out! They were super generous and helpful when I had an issue and I highly recommend them!

"Lovely quality"

In love with our new sofa, highly recommended.

"Take the extra cushions!"

I went for the extra cushions whilst ordering our sofa and im glad I did, as I later found out that we cant order these on their own, and they need to be added onto a sofa order. They are comfy, breathable, and retain their shape. Only thing is getting the hubby off his backside isn't as easy anymore lol!

"A couch company I will avoid "

Waited 6 months for our delivery, with numerous emails back and forth. Rigorous quality checks are said to be completed however our order arrived orange rather than brown! Now trying to get it returned and refunded yet after trying all routes of contact and no phone answer, I can't get in contact with anyone from the company. Very disappointing experience

"Awful experience"

Awful experience, I ordered a dark blue sofa back in December and was shown it would be delivered in March after chasing and chasing it came in June completely the wrong colour and now they want to deduct 175 to return even though they have not sent the product I ordered I would never shop here again.

It is so sad as I like to give other places a try rather then always going with high street brands but experiences like this just makes me not want to give other places a go.

"Things got better …."

I have to update my review of four days ago .
It would appear that my words had the desired effect . I was quickly contacted and was reassured to learn that should Panther not be able to locate my missing item I would receive a new one , one that had been intended for display , On that understanding I agreed to take delivery .
And the Gela that was delivered is indeed a quality sofa - being both stylish and comfortable . Lightweight but well constructed. All perfect bar one of the legs - which look fabulous - having a slight scratch. However I was instantly promised a replacement in the post . So I am now a happy bunny once more and feel I need to present a more favourable review . I would praise the product which looks unique and represents real value for money . And do appreciate that delivery problems are often a bugbear for all parties . So I foresee a happy ending …

"Large and beautiful"

Sofa was too big to get through the front door. Panther deliver guys were kind enough to bring it down the side of the house and in through the back. They took packaging away and assembled the legs too. Very happy customer.