"They lie and are scammers"

They lie and are scammers. I had to get my money back through paypal - they should not be allowed to operate. The chat on their website doesn't work. They send an email which makes it look like your furniture has been made and shipped. (it hasn't and has no tracking). No customer support (it's all fake). It's a fake company started by a millionaire. If they ever actually do ship the piece it's made in malaysia. I had to fight with them via PayPal to get my money back. They lie and try to keep 30%.

"Brilliant team :) "

At first we were a bit worried about ordering a sofa online but the experience with Livelusso and their delivery team was exceptional.

I ordered the Pesaro 4 seater chaise sofa in black velvet and it's everything I could want and more.

We had ordered the swatch packs first and they came so quickly. (We had previously ordered swatches from another sofa store and by the time they had arrived, we had already gotten our swatches from Livelusso, picked a sofa and ordered it lol)

Steven kept us updated with all things to do with our sofa and delivery. He explained the delivery will be delayed and we we're actually expecting a longer delay than what it was. We had factored in our sofa to take roughly about 16 weeks anyway as we knew they were delays on going. We ordered on 20th August and it arrived on the 1st December so just over 14 weeks it took which I honest didn't mind. This wait certainly didn't feel like that long anyway as Steven's communication was great, he sent updates of where our sofa was every so often which kept our mind at ease.
I honestly cannot fault the delivery team either, the boys who delivered our sofa were brilliant, they called us the morning of our delivery to let us know what time roughly they would be.

All in all our experience with Livelusso team has been amazing. Thank you all so much for everything. I'm so excited to enjoy my new sofa :) 100% recommend!

"Well where do I start useless "

Well where do I start, I ordered my sofa in May 2024, still haven’t received it! It’s been painful trying to find out why I haven’t received my order, no joke these guys are like a chocolate teapot. 100% useless. I’ve only just received my money back. So you have been warned.

"It was a terrible experience with this company.do not buy from them. Very disorganized and dishonesty company "

It was a terrible experience with this company
I ordered this sofa at June 11th.It supposed to take 12 weeks for the delivery.But It took them almost 5 months finally the sofa was being delivered.However it was damaged with couple tears on. The deliver company were very meat people. They wanted to just drop the sofa on the floor and just wanted to leave.even it is a white glove delivery. Some of the area of the sofa still had some thread on it. The communication was very poor. They don’t do business with high quality and moral. Over all it was a horrible experience.Just be careful to purchase stuff from them.

"Do not buy from these criminals"

Do not buy from these criminals. I spent £650 on oven last Nov on a black Friday deal. No oven, no customer service, one email to say oder not in stock delayed til 1st Jan. Tried to cancel order. No response. Rang bank to raise claim in Feb. After months of emails back finally got my money back from back in Oct. Who even gave me £100 compensation. DO NOT BUY TROM THESE THEIFS

"Awful…"

So Livelusso have replied to my last comment, packed with untruths! They were given every opportunity by me to keep me informed of what was going on with my order! I had a couple of emails at first which were completely fabricated! The last one informed me my furniture was awaiting quality control at the warehouse and I would be getting a delivery date once this had happened, and that was the last I heard from them until the text from the delivery company several months later to arrange delivery. I was never ever offered a refund!!! As I said before I put it in the hands of Paypal who also failed to get a reply from Livelusso and it was Paypal who refunded me. As I said before a dreadful company!!

"Livelusso are a so called high end…"

Livelusso state they are a high end furniture company. Unfortunately what I received was very poorly made, sofa materials not of the standard and colour of the Swatches sent out. so don’t bother sending for them. Their white glove delivery is shocking two men will dump your furniture that is wrapped up in odd bits of cardboard and a plastic sack fastened together with rope, and run leaving you to unpack it giving you no chance of refusing it when you find what is inside the applauling packaging, something that does not resemble the colour you choose from the swatches they sent, very damaged legs that could not be attached to the sofa as the plinth that the legs attach to was not there. So after a call to livelusso they did agreed to pick up the sofa and resolve the problem…. I had been told a refund was possible… however I was not offered a refund I was offered a credit to pick another sofa stock only, I decided to decline the offer and wanted my money back to buy a sofa elsewhere. My reason for this is because the sofa I bought from stock did not resemble the sofa I received, it obviously was not checked at quality control before being sent out. Wrong colour, damaged legs parts missing, clearly not the sofa I picked from their online stock. So I didn’t want to chance that again. So I have no sofa no refund. this is a genuine review and an honest account of what I have experienced with this company.

"Helpful and responsive"

Helpful staff. Quick delivery and the sofa is great! I will be back for more. Thanks

"Ordered fabrics"

Ordered some fabric samples because I wanted to try out their fabric and maybe buy a sofa. They came in today and it was truly amazing, you even get 2 nice tea bags. So time to put my feet up and start browsing ;)

"Fantastic sales staff who made the…"

Fantastic sales staff who made the experience a delight.

Love the gela, will now pair it up with a matching armchair.