"Very pleased overall"

From the first interaction on live chat, to the sofa being delivered, this has been the best experience i've had with a sofa purchase online. Will be back in a few months.

"Nice"

Sofa is nice, fabric feel long lasting. I guess time will tell.

"Excellent"

Excellent, very happy with the service.

"Delivery was top notch"

The delivery people took away all packaging and set up the sofa for us, and it was great that we could track the driver throughout the day. Just a truly amazing experience from start to finish.

"The Worst Company I Have Ever Dealt With"

This company is terrible. I ordered a sofa on 27 December which was supposed to be Black and 2600mm in width. I was told it would take 3/4 months. The sofa arrived on 3 June. It was a Light Grey and measured 2300mm. After constant back and forth (it took days to initially have a conversation with them) I was given a few options, and I opted to allow them to remake the sofa because it was one I liked and after being offered a discount, I purchased a second sofa.

The new sofa was scheduled to arrive on 03 September. The new sofa arrived, and was not assembled after the delivery company refused to collect the grey sofa due to LiveLusso not notifying them. It took a further 3 visits from the delivery company across more than one week to get this resolved. It only got resolved because on the day of the final visit, I called the delivery company to confirm what they would be doing and only then was the actual disassembly, collection and assembly confirmed.

The Black sofa was assembled, and it measures 2300mm- still the incorrect size. I have asked to speak to management and I barely get a response, despite chasing/ messaging asking for updates. I have today been misinformed and told that the prices and designs were changed and the website was updated, yet the sofa is still the same price as I paid, and the dimensions are still listed at 2600mm. I know this was the size advertised because I measured the sofa out several times before purchasing.

Nothing is getting resolved. It is impossible to speak to anyone who is actually able to action any form of resolution. Why after more than 9 months do I not have the correct sofa? Why does it take a total of 4 visits from a delivery company to disassemble and assemble a single sofa? I would not recommend this company to anyone. I chose the sofa because of the design and the appearance, the service is terrible and there is no end of issues. I will update this when I receive the second sofa/ an update.

*UPDATE* they lost the second sofa. No excuse given- after months, the delivery company cannot find the item...

"Great quality"

We didnt mind the lead time, as long as when it came it was worth it. And boy was it worth it. Sofa is really solid, the velvet is really plush, and the colour really does POP! Overall really happy with everything and will be back for a few more pcs

"Highly recommended."

Highly recommended.

"Stain Resistant to the rescue"

The stain resistant fabrics have saved our sofa multiple times over the last few months. The dog sure does love bringing in a bit of mess with him now and again, but a simply wipe and the dirt comes right off. Really pleased

"v easy to buy"

v easy to buy, nice website, and good frabrics.

"Great sofa, amazing price!"

Compared to some of the other companies, the quality and price really does blow everyone else out of the water.