"Great customer service!"

I reached out online and my questions were answered quickly and fully. The claims process online was easy to complete, and reimbursement was done in a timely manner.

"TuGo is a great help in emergency situation"

We are so glad and grateful to find a travel insurance with age unlimited coverage for our mom who is visiting us in Canada. Her hospital bill was covered without any problems. TuGo insurance was a great support in our emergency situation. Highly recommend!

"Trouble in Paradise."

You ask for a rating of my recent experience but my recent experience was minor and I got the customary great service. But what I think is more important is the major incident that made me a TuGo lifer.

We were in Tahiti for New Year's Eve, December 2016. We had flown there late on December 28 from ice and snow at home to 100F degree temperatures. On the 29rd we really did feel the heat. I passed out in our room on the 30th. Diagnosis was dehydration. Treatment was fluids and fruit and I would be fine by the 31st. But on the morning of the 31st I passed out again and this time, they said I was going to hospital.

After examination I was diagnosed with life threatening blood clots. I was told I'd be staying in hospital for 6 nights, 3 in intensive care and 3 in the cardio unit as the clots had been stopping blood flow into my heart. Scary stuff and my wife was a wreck but the hospital was 5 star and even offered her counselling support with or without mood altering meds. Tahiti is French and the hospital was only 5 years old, state of the art and the staff were all young and trained in Paris. So don't worry if you go there and get sick. You'll be well taken care of.

But they also have an office for dealing with foreigners and their insurance companies. So very shortly after I was admitted, they called TuGo and were told that they were to "leave him alone" and that all medical bills should go to them. The TuGo rep also said I was also to get a call from my case manager after I was released.

As I was told would happen, a wonderful woman called me the day I was released and was very supportive. She showed real empathy for the condition and knew that I was now not to fly for an extended period of time. She said again, do not worry. I was just to keep receipts for every cent we spent on basics of living, bundle them up when we got back, and send them over to her. She would quickly review and if appropriate, send me a cheque. And I did. And she did. And I got the cheque from TuGo before the Visa bill came in. Amazing.

We hope we never have to use medical insurance but if we do, we need to know our insurance company will take care of us. Will they be there when you need them. And TuGo was certainly there for me in Tahiti. Since then I've been a TuGo lifer.

Dennis M.

"Thank you Tugo!"

During a recent trip to Thailand, I managed to get a severe case of food poisoning. The Tugo representative was very supportive and helped us navigate through the process during a very stressful time. The hospital dealt directly with Tugo and I could focus on getting well while in hospital. They were there for me when I needed them.

"When I was taken to the hospital in…"

When I was taken to the hospital in Cost Rica, I had no idea of what was happening to my body.
The doctors suspected GBS (Gallienne Barre Syndrome) but needed to rule out any other possible infections first.
Blood samples and a spinal tap were performed immediately, and I was put in an ICU room within an hour of arriving. I saw abut 6 or 7 medical staff and was told that 95% of GBS patients fully recover, though it could take up to 3 years!
Tugo was contacted that day and we were assured that any expenses would be taken care of through our travel insurance, what a relief it was for both myself and my wife.
The GBS paralysis kept occurring until day 7, when it reached my upper chest. I was completely frozen from the neck down, very scarry. Tugo arranged for a Medivac to fly us back to Canada where I was hospitalized for the next 2 months. Fortunately my recovery started about mid-November and I was discharged at the end of December. Though still numb from the waist down, I continued to improve with Physiotherapy and home exercises. Still numb in the feet but am assured it will eventually return to normal. Thanks to Tugo we were able to concentrate on recovery and not have to worry about the expense of medical care in a foreign country or how we could make it home.

"good insurance company"

good insurance company, long period to received reimbursement. thanks

"TuGo a very pleasant and positive surprise"

TuGo is our trip and medical insurance provider. Whilst on a trip to the UK, we caught Covid.

TuGo had an advisor we could talk to that night. She laid out what we needed to do and started a claim for us right away.

Their claim process was straightforward and we received the compensation we requested.

A very positive process throughout

"Compassionate and knowledgeable"

We were so appreciative of the compassionate and knowledgeable support received from the staff at Tugo. We will never travel without them

"Propmt and efficient service by TUGO made a missed cruise at Christmas more bearable!"

Due to weather and airline staff constraints, we were unable to get out of Saskatoon to FLL for a family cruise. We contacted TUGO within a couple of hours of travel interruption. They immediately set up a claim file and gave us a claim number. The forms were surprisingly easy to fill out and we submitted documents both by email and hard copy. TUGO was very responsive to both email and phone inquiries.We were very pleased to have our claim paid in full 3 weeks after our trip was canceled. We know and trust TUGO for our travel insurance needs.

"Currently the best travel insurance on the market"

I believe it's currently the best choice for travel insurance. The prices are reasonable, and when they assess your claim they do so HONESTLY (abeit a little slowly), and don't look for every excuse to turn down the claim as has been my experience in the past with the likes of Manulife.